Guest Services Agent

2 months ago

NiagaraontheLake, Ontario, Canada Vintage Hotels Full time

Pillar and Post is seeking a Part-time or Full-time Guest Services Agent/Bellperson to join our Front Office Team.

Key Responsibilities:

Guest Services Agent:

  • Register guests and assign rooms.
  • Accommodate special requests whenever possible.
  • Assist in pre-registration and blocking of reservations when necessary.
  • Check out guests on a regular ongoing basis.
  • Develop a thorough knowledge of room rack and packages, room locations, types of rooms, and costs of various rooms.
  • Liaison with housekeeping and other departments to ensure up-to-date guest room availability is monitored frequently.
  • Perform office duties such as preparing mail for postage, performing routine cash handling procedures, posting accounts; maintain keys for rooms and issuance of safety deposit box keys.

Bellperson:

  • Carries luggage for guests checking in/out of the hotel.
  • Assists with room deliveries for special occasion items, cards, and any other special amenities requested.
  • Shuttles guests to and from the downtown area or other various locations within the town as requested.
  • Orients guests to the hotel and services.
  • Welcomes guests to the hotel in a warm and pleasant manner.
  • Provides assistance to guests such as opening doors and providing directions.
  • Assists with all guests' luggage.
  • Assists concierge with maps, directions, and information.
  • Assists front desk with check-ins/outs and answering telephones.
  • Performs minor maintenance when required.
  • All other duties as assigned.

Requirements:

  • 1-2 years front desk experience or similar experience preferred.
  • Reliable transportation to Niagara on the Lake.
  • Valid Driver's License & comfortable operating Company shuttle van.
  • Ability to work both 7:00am-3:00pm and 3:00pm-11:00pm shifts.
  • Excellent knowledge of the Niagara Region.
  • Comfortable interacting with guests.
  • Ability to lift up to 50lbs as needed.

What's in it for you:

  • Complimentary meals each shift.
  • Discounts on hotel stays, restaurant visits, spa services, and treatments.
  • Profit sharing.
  • Career advancement opportunities.
  • Company social events and recognition programs.

Full-time Team Members additionally receive:

  • RRSP Matching and Benefits.
  • Tuition reimbursement.

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