Night Guest Service Representative

4 weeks ago


NiagaraontheLake, Ontario, Canada Vintage Hotels Full time

Vintage Hotels is seeking a skilled Night Guest Service Agent to join our Front Office team at Queen's Landing Hotel.

This is an excellent opportunity for those who have a passion for delivering exceptional guest service and thrive in a fast-paced environment.

Key Responsibilities:

  • Perform daily check-out/in procedures during the midnight shift.
  • Maintain a thorough knowledge of room rates, packages, and dining offers.
  • Liaise with other departments and our security company to ensure guests are safe and comfortable.
  • Prepare all F&B chits for Night Audit.
  • Bill and post any no-shows.
  • Run guest counts and service reports for departures.
  • Run night audit reports.
  • Charge express check-outs.
  • Complete nightly communication log for the Front Office Manager.

Requirements:

  • 1-2 years of front desk experience or similar experience preferred.
  • Reliable transportation to Niagara on the Lake.
  • Excellent customer service skills.
  • Ability to work independently.
  • A willingness to learn.
  • Ability to work overnight.
  • Ability to work weekends.

What We Offer:

  • Complimentary meals each shift.
  • Discounts on hotel stays, restaurant visits, spa services & treatments.
  • Profit sharing.
  • RRSP Matching and Benefits.
  • Career advancement opportunities.
  • Tenured team to support your learning and development.
  • Company Social Events & Recognition Programs.


  • Niagara-on-the-Lake, Ontario, Canada Vintage Hotels Full time

    Job Title: Guest Services RepresentativeJob Summary: We are seeking a Guest Services Representative to join our team at Vintage Hotels. As a Guest Services Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Register arriving guests and...


  • Niagara-on-the-Lake, Ontario, Canada Vintage Hotels Full time

    Job Title: Hotel Guest Services RepresentativeAbout the Role:We are seeking a highly skilled and customer-focused Hotel Guest Services Representative to join our team at Vintage Hotels. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key...


  • Niagara-on-the-Lake, Ontario, Canada Vintage Hotels Full time

    Guest Services AgentVintage Hotels is seeking a skilled Guest Services Agent to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay.Key Responsibilities:Register arriving guests and assign rooms, ensuring a...


  • Niagara-on-the-Lake, Ontario, Canada Vintage Hotels Full time

    Job Title: Guest Services AgentVintage Hotels is seeking a skilled Guest Services Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Register arriving guests and assign rooms in a timely and...


  • Niagara-on-the-Lake, Ontario, Canada Vintage Hotels Full time

    Job Summary: As a Guest Services Agent at Vintage Hotels, you will play a vital role in providing exceptional customer service to our guests. Your primary responsibility will be to register guests, assign rooms, and process arrivals and departures. You will also be responsible for providing information on hotel facilities and services, as well as information...


  • Niagara Falls, Ontario, Canada Mamma's Inn Full time

    We are seeking a professional and detail-oriented Luxury Guest Service Representative to join our team at Mamma's Inn.About the RoleThis is a permanent, full-time position working 35 hours per week. The ideal candidate will have excellent communication skills, be able to work well under pressure, and possess a positive attitude.The Luxury Guest Service...

  • Late Night Cashier

    1 month ago


    Niagara-on-the-Lake, Ontario, Canada McDonald's Full time

    About the JobWe are seeking a motivated and enthusiastic individual to join our team as a Late Night Full-Time Cashier. As a key member of our crew, you will be responsible for providing exceptional customer service and ensuring a smooth and efficient dining experience for our guests.Key ResponsibilitiesGreet guests and take orders in a friendly and...


  • Niagara-on-the-Lake, Ontario, Canada Vintage Hotels Full time

    Niagara's Finest Thai is seeking a skilled Customer Service Representative to join our team as a Delivery and Host Associate. This role requires excellent time management skills and the ability to work independently in a fast-paced environment.Key Responsibilities:Deliver take-out orders to customers in a timely and courteous manner.Greet guests in person or...


  • Niagara-on-the-Lake, Ontario, Canada Bapa's Burritos Inc. Full time

    Bapa's Burritos Inc. is seeking a skilled Server - Food and Beverage Services Representative to join our team. The ideal candidate will have a secondary (high) school graduation certificate and 1 to less than 7 months of experience in the food and beverage industry.Key ResponsibilitiesPresents bills to customers and accepts payment in cash, credit or debit...


  • Niagara Falls, Ontario, Canada FALLS LODGE AND SUITES Full time

    Job Title: Night SupervisorFalls Lodge and Suites is seeking a Night Supervisor to join our team. As a Night Supervisor, you will be responsible for overseeing the night shift operations, ensuring the smooth running of the hotel, and providing excellent customer service to our guests.Key Responsibilities:Supervise a team of 11-15 staff members during the...


  • Niagara Falls, Ontario, Canada FALLS LODGE AND SUITES Full time

    Job Title: Night SupervisorFalls Lodge and Suites is seeking a Night Supervisor to join our team. As a Night Supervisor, you will be responsible for overseeing the night shift operations, ensuring the smooth running of our facilities, and providing excellent customer service to our guests.Key Responsibilities:Oversee the night shift team, ensuring they are...


  • Niagara-on-the-Lake, Ontario, Canada Closets by Design Niagara Full time

    Closets by Design Niagara is a leading provider of home organizing systems, and we're seeking a motivated and organized individual to join our team as a Customer Service Representative.Job Responsibilities:We're looking for someone who can provide exceptional customer service, communicate effectively with designers and clients, and manage appointment...

  • Front Desk Associate

    4 weeks ago


    Niagara-on-the-Lake, Ontario, Canada Vintage Hotels Full time

    Job Title: Guest Services AgentVintage Hotels is seeking a Guest Services Agent to join our team. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Guest Registration: Register arriving guests and assign rooms, ensuring a...

  • Front Desk Associate

    4 weeks ago


    Niagara-on-the-Lake, Ontario, Canada Vintage Hotels Full time

    Job SummaryVintage Hotels is seeking a skilled Guest Services Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesRegister arriving guests and assign roomsProcess group arrivals and departuresProvide...

  • Front Desk Associate

    4 weeks ago


    Niagara-on-the-Lake, Ontario, Canada Vintage Hotels Full time

    Job SummaryWe are seeking a skilled Front Desk Associate to join our team at Vintage Hotels. As a key member of our hospitality team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.Key ResponsibilitiesRegister arriving guests and assign roomsProcess group arrivals and departuresProvide...


  • Niagara-on-the-Lake, Ontario, Canada Closets by Design Niagara Full time

    Closets by Design Niagara: Seeking Enthusiastic Customer Service RepresentativeWe are a nationally recognized leader in home organizing systems, designing, manufacturing, and installing custom closets, home office furniture, media systems, wall-beds, garage cabinetry, and more. Our team is passionate about delivering outstanding craftsmanship and superior...


  • Niagara-on-the-Lake, Ontario, Canada Bapa's Burritos Inc. Full time

    Bapa's Burritos Inc. is seeking a skilled Server - Food and Beverage Services to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional customer service, ensuring a seamless dining experience for our guests.Key Responsibilities:Present bills to customers and accept payment in cash, credit or debit cards,...


  • Niagara-on-the-Lake, Ontario, Canada Vintage Hotels Full time

    We are seeking a skilled Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service to our clients. Key responsibilities include responding to customer inquiries, resolving issues, and maintaining a positive and professional demeanor.Key Qualifications:Excellent communication and...


  • Niagara-on-the-Lake, Ontario, Canada Shaw Festival Theatre Full time

    Job SummaryThe Shaw Festival Theatre is seeking a highly skilled Senior Membership Services Representative to join our team. As a key member of our Membership department, you will be responsible for generating revenue through donor-centric conversations, renewing and upgrading existing members, and acquiring new donors.Key ResponsibilitiesSolicit charitable...


  • Niagara-on-the-Lake, Ontario, Canada Shaw Festival Theatre Full time

    Job SummaryThe Shaw Festival Theatre is seeking a highly skilled Membership Services Senior Representative to join our team. As a key member of our development department, you will be responsible for generating revenue through donor-centric conversations, renewing and upgrading existing members, and acquiring new donors.Key ResponsibilitiesSolicit charitable...