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Hotel Guest Services Representative

1 month ago

NiagaraontheLake, Ontario, Canada Vintage Hotels Full time
Job Title: Guest Services Agent

Vintage Hotels is seeking a skilled Guest Services Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, ensuring all guests are checked in and out smoothly.
  • Provide information on hotel facilities and services, including amenities and local attractions.
  • Assist guests with special needs, ensuring their stay is comfortable and enjoyable.
  • Balance cash and complete balance sheets, cash reports, and related forms accurately and efficiently.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring maximum occupancy and revenue.
  • Follow emergency and safety procedures, ensuring the well-being of guests and staff.
Requirements:
  • 1 year to less than 2 years of experience in a hospitality industry setting.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities.
  • Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
  • Basic math skills and accuracy in handling cash and completing financial tasks.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer:
  • A competitive salary and benefits package, including dental plan, disability benefits, and life insurance.
  • A comprehensive training program, ensuring you have the skills and knowledge to succeed in your role.
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A recognition program, rewarding your hard work and dedication to providing exceptional customer service.

Vintage Hotels is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from candidates who share our values and are passionate about delivering exceptional customer service.