Microsoft Server Support Specialist

3 weeks ago

Calgary, Alberta, Canada Rogers Communications Full time
Job Description:

We are seeking a highly skilled Microsoft Server Support Specialist to join our team at Rogers Communications. As a key member of our Technology and Systems Administration department, you will play a critical role in ensuring the smooth operation of our Microsoft environment.

About Us:

Rogers Communications is a leading Canadian technology company that connects Canadians to the people and things that matter most. Our Technology team is passionate about delivering innovative solutions that shape the future of technology in Canada.

Key Responsibilities:

  • Accountable for reporting and service metrics, including analytics, capacity, and performance of the Microsoft environment as requested by leadership
  • Manage Microsoft Windows server resources, creation and deletion of VM snapshots; operating system patching upgrades/lifecycle (versions 2008 to 2022; physical and virtual environments)
  • Participate in delivery of enterprise-wide projects requiring Microsoft foundations (i.e., Active Directory, ADFS, SSO, etc.)
  • Provide infrastructure technology platform expertise in the delivery of Rogers technology projects and initiatives
  • Offer 3rd-tier level support to Server Operations teams with incidents and issues related to all infrastructure platforms
  • Participate as a key member of the Vulnerability Management program team
  • Create and maintain support documentation for processes like patching and hardware deployments
  • Assist with the identification of server assets, versions, patch levels, and agent status
  • Provide input based on technical expertise and have a strong understanding of industry best practices
  • Participate in team On-Call Rotations (24 x7) and workday escalations involving complex problem-solving for incident resolution
  • Establish an annual Performance Management Plan (PMP) for career development

Requirements:

  • Ability to support the infrastructure environment through standard ITSM Processes
  • Experience engaging on Service Requests/Incident/Changes/Problems escalated to the team in Service Now regarding program activities or regular day-to-day tasks
  • Excellent verbal and written communication skills to effectively interact with end users, team members, other groups, and vendors
  • Keen interest and understanding of Security and Cyber Security concepts and how they pertain to the infrastructure landscape
  • Strong understanding of core concepts in Vmware, Azure Stack HCI
  • Ability to work after business hours or evening or weekend shifts may be required as patching is often completed after hours for systems/servers
  • Previous experience participating in triage and root cause analysis

What's in it for You:

We believe in investing in our people and helping them reach their full potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

  • Competitive salary: $85,000 - $110,000 per year
  • Competitive and flexible health and dental benefits, pension plan, RRSP, TFSA, and stock matching programs
  • Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores
  • Paid time off for volunteering
  • Company matching contributions to charities you support
  • Growth and Development Opportunities:
    • Self-driven career development programs (e.g., My Path program)
    • Rogers First: priority in applying to internal roles of interest
  • Wellness Programs:
    • Homewood employee & family assistance program
    • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
    • Low or no-cost fitness membership with access to virtual classes

About the Role:

This is a hybrid work position and will require you to be in office three days per week. You can choose which days in-office work best for you.

To protect our people, brand, and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and driver's abstract may be required depending on the role.

Schedule: Full-time

Shift: Day

Length of Contract: Not Applicable (Regular Position)

Work Location: Barlow 2400 32 Ave NE, Calgary, AB

Travel Requirements: Up to 10%

Posting Category/Function: Technology & Systems Administration

Requisition ID: 313618

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