Strategic Account Director, Telecom Leadership Role

2 weeks ago


Old Toronto, Canada Tbwa ChiatDay Inc Full time

At Tbwa Chiat/Day Inc, we're seeking an experienced leader to drive revenue growth, client satisfaction, and long-term retention in our North American telecom sector. As the Vice President of Enterprise Account Management, you'll be responsible for leading a team that fosters collaborative partnerships with executive-level stakeholders.

We offer a competitive salary range of CAD 125,000 - 150,000, commensurate with experience. You'll have the opportunity to work closely with cross-functional teams to ensure unified approaches to client needs, challenges, and future growth opportunities.

Key Responsibilities:

  • Develop and execute a strategic account management plan to drive client satisfaction, maximize revenue opportunities, and ensure long-term retention of key telecom enterprise clients.
  • Achieve growth targets by identifying and capitalizing on upsell and cross-sell opportunities within existing accounts, ensuring alignment with overall revenue objectives.
  • Establish and nurture strong relationships with executive-level stakeholders across telecom clients, acting as a trusted advisor to address strategic goals and position our solutions as critical enablers.
  • Recruit, mentor, and lead a team of high-performing Account Managers, fostering a collaborative and results-oriented culture aligned with company goals.
  • Work closely with cross-functional teams such as Product, Sales, and Marketing to ensure a unified approach to client needs, challenges, and future growth opportunities.

Requirements:

  • 12+ years in enterprise account management, sales, or customer success in B2B SaaS with at least 5 years serving the North American Telecom industry.
  • Proven track record of leading and inspiring teams, fostering a high-performance culture, and developing future leaders.
  • Deep understanding of the North American telecom market, industry trends, regulatory landscape, and the unique challenges faced by telecom clients.
  • Demonstrated ability to build and maintain strong executive-level relationships, particularly with telecom providers and carriers.
  • Strong ability to analyze data, derive insights, and make data-driven decisions. Proficiency in forecasting, financial reporting, and using CRM tools.
  • Excellent verbal and written communication skills, with the ability to influence stakeholders, negotiate contracts, and present to executive audiences.
  • Degree in Business, Communications, or a related field.


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