Front Desk Representative

4 weeks ago

Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time
About Four Seasons

Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and unparalleled guest experiences. Our team of dedicated professionals is committed to delivering unforgettable moments for our guests, residents, and partners.

About the Role

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Four Seasons Resort & Residences Whistler. As a Front Desk Agent, you will be the first point of contact for our guests, responsible for providing exceptional service, resolving issues, and ensuring a seamless experience.

Key Responsibilities
  • Welcome and register hotel guests, explaining accommodations and establishing payment methods.
  • Check in guests in an efficient and friendly manner, using the guest's name according to our guest recognition standards.
  • Assure that guest is assigned the type of room requested and the correct rate is charged.
  • Issue correct room keys after room inspection and arrange for luggage delivery when the room is ready.
  • Check out guests, assess satisfaction, collect keys, post charges, and present accurate bills for settlement.
  • Maintain a balanced bank, handle foreign currency exchange with assigned petty cash, and reconcile transactions at each shift's end.
  • Handle all guest interactions with high hospitality and professionalism, accommodating special requests.
  • Resolve guest complaints and assist with inquiries about hotel services, operations, personnel, events, and directions.
  • Respond accurately and promptly to all guest requests, whether in person or by phone.
  • Utilize various computer systems for check-ins, check-outs, daily reports, and room management.
  • Collaborate harmoniously with co-workers, supervisors, and colleagues from other hotel areas.
  • Answer guest calls and provide appropriate directions in the absence of a Communication Operator.
  • Follow up on wake-up calls in the absence of an Operator, addressing guest requests.
  • Review and manage daily record sheets, guest accounts, receipts, and vouchers using computerized or manual systems.
  • Process packages, messages, and mail accurately and promptly, both outgoing and incoming.
Requirements
  • Completion of secondary school.
  • A minimum of 1 year of front office or related work experience is preferred.
  • Previous experience with Opera PMS preferred.
  • Ability to quickly and positively establish rapport is required.
  • Current Four Seasons employees, bilingual candidates, and those with prior experience in a luxury hotel/environment will receive priority consideration.
  • Strong command of the English language, both written and oral is required.
  • Excellent commitment to service and teamwork.
  • Great attention to detail and the ability to work in a fast-paced environment.
  • Ability to work in Canada.
What We Offer
  • Access to affordable shared staff accommodation.
  • Employee theme recognition days and events - Employee of the Month, Years of Service celebrations, birthday events, etc.
  • Complimentary meal per shift in our employee dining room.
  • Paid time off; vacation days and additional floating holidays per year.
  • Excellent training and development program.
  • Discovery Nights at Four Seasons worldwide.
Schedule & Hours

As our hotel is open 24/7, 365 days a year, we expect our Front Desk Agents to be flexible in working mornings, evenings, weekends, overnights, and holidays.

  • Front Desk Representative

    4 weeks ago

    Whistler, British Columbia, Canada Accor Full time

    {"Job Title": "Front Desk Agent", "Job Description": "At Fairmont Chateau Whistler, we are seeking a skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience.Key Responsibilities: Greet and check-in guests, respond to requests,...

  • Front Desk Representative

    4 weeks ago

    Whistler, British Columbia, Canada Accor Full time

    {"Job Title": "Front Desk Agent", "Job Description": "At Fairmont Chateau Whistler, we are seeking a skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience.Key Responsibilities: Greet and check-in guests, respond to requests,...

  • Front Desk Representative

    4 weeks ago

    Whistler, British Columbia, Canada Accor Full time

    {"Job Title": "Front Desk Agent", "Job Description": "At Fairmont Chateau Whistler, we are seeking a skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience.Key Responsibilities:Provide warm and welcoming service to guests,...

  • Front Desk Representative

    4 weeks ago

    Whistler, British Columbia, Canada Accor Full time

    {"Job Title": "Front Desk Agent", "Job Description": "At Fairmont Chateau Whistler, we are seeking a skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience.Key Responsibilities:Provide warm and welcoming service to guests,...

  • Front Desk Representative

    3 weeks ago

    Whistler, British Columbia, Canada Executive Hotels Full time

    Job Title: Front Desk AgentJob Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Executive Suites Hotel and Resort Squamish. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless check-in and check-out experience for our guests.Key...

  • Front Desk Representative

    3 weeks ago

    Whistler, British Columbia, Canada Executive Hotels Full time

    Job Title: Front Desk AgentJob Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Executive Suites Hotel and Resort Squamish. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless check-in and check-out experience for our guests.Key...

  • Front Desk Representative

    4 weeks ago

    Whistler, British Columbia, Canada Executive Hotels Full time

    Job Title: Front Desk AgentJob Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Executive Suites Hotel and Resort Squamish. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless check-in and check-out experience for our guests.Key...

  • Front Desk Representative

    4 weeks ago

    Whistler, British Columbia, Canada Executive Hotels Full time

    Job Title: Front Desk AgentJob Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Executive Suites Hotel and Resort Squamish. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless check-in and check-out experience for our guests.Key...

  • Front Desk Representative

    1 month ago

    Whistler, British Columbia, Canada Squamish Adventure Inn Full time

    Job Title: Front Desk AgentWe are seeking a highly organized and customer-focused Front Desk Agent to join our team at Squamish Adventure Inn.Job Summary:The Front Desk Agent will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.Key...

  • Front Desk Representative

    4 weeks ago

    Whistler, British Columbia, Canada Squamish Adventure Inn Full time

    Job Title: Front Desk AgentWe are seeking a highly organized and customer-focused Front Desk Agent to join our team at Squamish Adventure Inn.Job Summary:The Front Desk Agent will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.Key...

  • Front Desk Representative

    1 month ago

    Whistler, British Columbia, Canada Squamish Adventure Inn Full time

    Job Title: Front Desk AgentWe are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Squamish Adventure Inn. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.Key Responsibilities:Register arriving guests and assign roomsProcess...

  • Front Desk Representative

    1 month ago

    Whistler, British Columbia, Canada Squamish Adventure Inn Full time

    Job Title: Front Desk AgentWe are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Squamish Adventure Inn. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.Key Responsibilities:Register arriving guests and assign roomsProcess...

  • Front Desk Representative

    2 weeks ago

    Whistler, British Columbia, Canada Accor Full time

    At Fairmont Chateau Whistler, we are seeking a skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience.Key Responsibilities:Greet and check-in guests, responding to their requests and settling accounts with a smile.Maintain...

  • Front Desk Representative

    1 month ago

    Whistler, British Columbia, Canada Squamish Adventure Inn Full time

    Job Title: Front Desk AgentWe are seeking a highly organized and customer-focused Front Desk Agent to join our team at Squamish Adventure Inn.Job Summary:The Front Desk Agent will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.Key...

  • Front Desk Representative

    3 weeks ago

    Whistler, British Columbia, Canada Squamish Adventure Inn Full time

    Job Title: Front Desk AgentWe are seeking a friendly and organized Front Desk Agent to join our team at Squamish Adventure Inn.Job Summary:The Front Desk Agent will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.Key Responsibilities:Register arriving...

  • Front Desk Representative

    3 weeks ago

    Whistler, British Columbia, Canada Accor Full time

    Job Title: Front Desk AgentAs a Front Desk Agent with Accor, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience from arrival to departure.Key Responsibilities: Greet and check-in guests, respond to requests, and settle accounts with a high level of customer satisfaction Maintain accurate...

  • Front Desk Representative

    1 month ago

    Whistler, British Columbia, Canada Squamish Adventure Inn Full time

    Job Title: Front Desk AgentWe are seeking a highly organized and customer-focused Front Desk Agent to join our team at Squamish Adventure Inn.Job Summary:The Front Desk Agent will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.Key...

  • Front Desk Representative

    2 weeks ago

    Whistler, British Columbia, Canada Accor Full time

    Job Summary:We are seeking a skilled Front Desk Agent to join our team at Fairmont Chateau Whistler. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a memorable experience from arrival to departure.Key Responsibilities:Greet and check-in guests, respond to requests, and settle accounts with a high...

  • Front Desk Representative

    2 weeks ago

    Whistler, British Columbia, Canada Accor Full time

    Job Summary:We are seeking a skilled Front Desk Agent to join our team at Fairmont Chateau Whistler. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a memorable experience from arrival to departure.Key Responsibilities:Greet and check-in guests, respond to requests, and settle accounts with a high...

  • Front Desk Representative

    3 weeks ago

    Whistler, British Columbia, Canada Squamish Adventure Inn Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Squamish Adventure Inn. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.Key ResponsibilitiesRegister arriving guests and...