Front Desk Representative

4 weeks ago

Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time
About Four Seasons

Four Seasons is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're committed to creating a work environment that's as luxurious as our properties.

About the Role

We're seeking a highly skilled and customer-focused Front Desk Agent to join our team at Four Seasons Resort & Residences Whistler. As a Front Desk Agent, you'll be the first point of contact for our guests, and you'll play a critical role in ensuring their stay with us is nothing short of exceptional.

Key Responsibilities
  • Welcome and register hotel guests, explaining accommodations and establishing payment methods.
  • Check in guests in an efficient and friendly manner, using the guest's name according to our guest recognition standards.
  • Assure that guest is assigned the type of room requested and the correct rate is charged.
  • Issue correct room keys after room inspection and arrange for luggage delivery when the room is ready.
  • Check out guests, assess satisfaction, collect keys, post charges, and present accurate bills for settlement.
  • Maintain a balanced bank, handle foreign currency exchange with assigned petty cash, and reconcile transactions at each shift's end.
  • Handle all guest interactions with high hospitality and professionalism, accommodating special requests.
  • Resolve guest complaints and assist with inquiries about hotel services, operations, personnel, events, and directions.
  • Respond accurately and promptly to all guest requests, whether in person or by phone.
  • Utilize various computer systems for check-ins, check-outs, daily reports, and room management.
  • Collaborate harmoniously with co-workers, supervisors, and colleagues from other hotel areas.
  • Answer guest calls and provide appropriate directions in the absence of a Communication Operator.
  • Follow up on wake-up calls in the absence of an Operator, addressing guest requests.
  • Review and manage daily record sheets, guest accounts, receipts, and vouchers using computerized or manual systems.
  • Process packages, messages, and mail accurately and promptly, both outgoing and incoming.
Requirements
  • Completion of secondary school.
  • A minimum of 1 year of front office or related work experience is preferred.
  • Previous experience with Opera PMS preferred.
  • Ability to quickly and positively establish rapport is required.
  • Current Four Seasons employees, bilingual candidates, and those with prior experience in a luxury hotel/environment will receive priority consideration.
  • Strong command of the English language, both written and oral is required.
  • Excellent commitment to service and teamwork.
  • Great attention to detail and the ability to work in a fast-paced environment.
  • Ability to work in Canada.
What We Offer
  • Access to affordable shared staff accommodation.
  • Employee theme recognition days and events - Employee of the Month, Years of Service celebrations, birthday events, etc.
  • Complimentary meal per shift in our employee dining room.
  • Paid time off; vacation days and additional floating holidays per year.
  • Excellent training and development program.
  • Discovery Nights at Four Seasons worldwide.
Schedule & Hours

As our hotel is open 24/7, 365 days a year, we expect our Front Desk Agents to be flexible in working mornings, evenings, weekends, overnights, and holidays.

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