Marine Crewing Coordinator

2 months ago

Burlington, Ontario, Canada McKeil Marine Full time

About McKeil Marine

McKeil Marine is a leading marine service provider in Canada, delivering turn-key solutions to support customer success in various transportation and project challenges. Our operations are guided by customer service, safety, quality, and environmental respect.

Job Summary

We are seeking a highly organized and motivated Marine Crewing Coordinator to join our Personnel & Logistics team. As a key member of our crewing team, you will be responsible for the effective execution of vessel crewing functions, ensuring high-level service to vessel crews.

Key Responsibilities

  • Coordinate vessel crew changes, monitoring schedules for updates and providing forecasts after each change;
  • Communicate crew change notices and forecast updates to vessel Masters and shoreside crews;
  • Organize ancillary services, including flights, hotels, car rentals, airport lounge, and ground transportation;
  • Liaise regularly with Operations Managers on rotations, locations, dates of crew changes, logistics, and forecasted gaps;
  • Mediate and prioritize high volumes of email correspondence and phone calls;
  • Provide monthly reports and analytics on performance metrics related to department KPIs, working to achieve set targets;
  • Work within defined policies and procedures related to crew logistics and general crew matters;
  • Review and manage relevant crew certification in conjunction with forecasted crew changes for non-conformities, reporting and resolving;
  • Provide data update support to Payroll for respective vessels and addressing queries;
  • Monitor and liaise directly with third-party travel vendors and research, monitor, and resolve problems as needed;
  • Administration of crew expense reports;
  • Coordination and administration of all status updates in conjunction with HR;
  • Coordination of onboarding orientation of new hires;
  • Support and participate in operational system Crew module implementation and integration;
  • Other duties and responsibilities as required from time to time.

Requirements

  • Post-secondary education in Business, Logistics, Human Resources, Travel Management & Tourism, or other related discipline is preferred;
  • TICO Certification preferred;
  • GDS System experience considered an asset;
  • Previous experience in the marine or transportation environment an advantage;
  • Strong customer service skills and mindset;
  • Strong written, verbal, and interpersonal skills;
  • Strong organizational skills with exceptional attention to detail and follow-up;
  • The ability to meet tight deadlines while producing quality and consistent work;
  • Must be self-motivated.

Working Conditions

  • McKeil Marine is a 24/7 operating business, requiring after-hours support for emergencies when business requirements dictate, with regular on-call rotation;
  • Periodic travel to company vessels is encouraged within local ports to meet and engage with crew, out-of-province compensated travel if required;
  • The ability to work remotely at home as outlined by current Hybrid WFH protocols and policies.

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