Marine Operations Coordinator

20 hours ago

Burlington, Ontario, Canada McKeil Marine Full time
We're seeking a highly organized and motivated Personnel & Scheduling Coordinator (Crewing Coordinator) to join our team at McKeil Marine. As a key member of our Personnel & Logistics (Crewing) team, you will be responsible for the effective execution of vessel crewing functions for your assigned group of vessels. This includes monitoring vessel schedules for changes, providing updated forecasts after each completed change, and communicating crew change notices and forecast updates to vessel Masters and shoreside crews. You will also coordinate ancillary services, such as flights, hotels, car rentals, and ground transportation. Your strong customer service skills and ability to thrive in deadline-driven environments will be essential in delivering high-quality service to our crew members. If you're self-driven, highly organized, and motivated, we encourage you to apply for this exciting opportunity. Our team is passionate about providing exceptional service to our customers, and we're looking for someone who shares our values. Key Responsibilities:

  • Coordinate vessel crew changes and monitor vessel schedules for changes.
  • Communicate crew change notices and forecast updates to vessel Masters and shoreside crews.
  • Organize ancillary services, such as flights, hotels, car rentals, and ground transportation.
  • Liaise regularly with Operations Manager(s) on rotations, locations, dates of crew changes, logistics, and forecasted gaps.
  • Mediate and prioritize high volumes of email correspondence and phone calls.
  • Provide monthly reports and analytics on performance metrics in relation to department KPIs.
  • Work within defined policies and procedures related to crew logistics and general crew matters.
  • Review and manage relevant crew certification in conjunction with forecasted crew changes for non-conformities in advance, reporting and resolving.
  • Provide data update support to Payroll for respective vessel(s) and addressing queries.
  • Monitor and liaise directly with third-party travel vendors and research, monitor, and resolve problems as needed.
  • Administration of crew expense reports.
  • Coordination and administration of all status updates in conjunction with HR.
  • Coordination of onboarding orientation of new hires.
  • Support and participate in operational system Crew module implementation and integration.
Requirements:

  • Post-secondary education in Business, Logistics, Human Resources, Travel Management & Tourism or other related discipline is preferred.
  • TICO Certification preferred.
  • GDS System experience considered an asset.
  • Previous experience in the marine or transportation environment an advantage.
  • Strong customer service skills and mindset.
  • Strong written, verbal, and interpersonal skills.
  • Strong organizational skills with exceptional attention to detail and follow-up.
  • The ability to meet tight deadlines while producing quality and consistent work.
  • Must be self-motivated.
Working Conditions:

  • McKeil Marine Limited is a 24/7 operating business, this role will require after-hours support for emergencies when business requirements dictate with regular on-call rotation.
  • Periodic travel to company vessels is encouraged within local ports to meet and engage with crew, out-of-province compensated travel if required.
  • The ability to work remotely at home as outlined by current Hybrid WFH protocols and policies.

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