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Marine Operations Coordinator
2 months ago
- Coordinate vessel crew changes and monitor vessel schedules for changes.
- Communicate crew change notices and forecast updates to vessel Masters and shoreside crews.
- Organize ancillary services, such as flights, hotels, car rentals, and ground transportation.
- Liaise regularly with Operations Manager(s) on rotations, locations, dates of crew changes, logistics, and forecasted gaps.
- Mediate and prioritize high volumes of email correspondence and phone calls.
- Provide monthly reports and analytics on performance metrics in relation to department KPIs.
- Work within defined policies and procedures related to crew logistics and general crew matters.
- Review and manage relevant crew certification in conjunction with forecasted crew changes for non-conformities in advance, reporting and resolving.
- Provide data update support to Payroll for respective vessel(s) and addressing queries.
- Monitor and liaise directly with third-party travel vendors and research, monitor, and resolve problems as needed.
- Administration of crew expense reports.
- Coordination and administration of all status updates in conjunction with HR.
- Coordination of onboarding orientation of new hires.
- Support and participate in operational system Crew module implementation and integration.
- Post-secondary education in Business, Logistics, Human Resources, Travel Management & Tourism or other related discipline is preferred.
- TICO Certification preferred.
- GDS System experience considered an asset.
- Previous experience in the marine or transportation environment an advantage.
- Strong customer service skills and mindset.
- Strong written, verbal, and interpersonal skills.
- Strong organizational skills with exceptional attention to detail and follow-up.
- The ability to meet tight deadlines while producing quality and consistent work.
- Must be self-motivated.
- McKeil Marine Limited is a 24/7 operating business, this role will require after-hours support for emergencies when business requirements dictate with regular on-call rotation.
- Periodic travel to company vessels is encouraged within local ports to meet and engage with crew, out-of-province compensated travel if required.
- The ability to work remotely at home as outlined by current Hybrid WFH protocols and policies.