Customer Experience Manager

17 hours ago


Bridgewater, Nova Scotia, Canada goeasy Full time

About Us

At goeasy, we're dedicated to helping everyday Canadians achieve their personal and financial goals. As one of North America's Most Engaged Workplaces, we prioritize building a work culture that celebrates our differences and fosters growth.

Salary

We offer a competitive salary of $60,000 - $70,000 per year, plus additional incentives for meeting performance targets.

Job Description

As a Customer Retention Specialist, you'll play a crucial role in maximizing store revenues by managing customer accounts and payments. Your primary objective is to educate and empower customers to achieve their financial goals through building credit.

Responsibilities:

  • Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
  • Demonstrate compassion and empathy for our customers by understanding their situations, needs, and offering solutions
  • Communicate the terms and conditions of our financial products and how we can help them achieve their goals
  • Support retail operations by managing customer accounts, collection activities, and the merchandising and maintenance of the store
  • Deliver best-in-class service when supporting the delivery of our products to customers' homes
  • Manage accounts receivables by monitoring overdue accounts on a weekly basis

Requirements

To succeed in this role, you'll need:

  • Excellent communication skills with a focus on people and results-oriented approach
  • Compassion and integrity in every interaction
  • A valid full class driver's license with a driver's abstract in good standing
  • Ability to lift 50+ pounds and move large home goods (considered an asset)
  • Able to pass background checks (criminal, employment)
  • Some experience in a customer-facing environment

Benefits

We offer a comprehensive benefits package, including:

  • Financial benefits: monthly incentive plans, RRSP matching, and Employee Share Purchase Plan
  • Health and Lifestyle benefits: extended healthcare coverage, mental health support, and virtual healthcare services
  • Perks: employee discounts on furniture, electronics, and appliances, easyloans at lower interest rates, and Tuition Assistance Program
  • Recognition: opportunities for monthly, quarterly, and annual awards, leadership development programs, and internal promotion rate over 70%


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