Customer Acquisition and Retention Specialist

23 hours ago


Bridgewater, Nova Scotia, Canada goeasy Full time
About Us

At goeasy Ltd., we're a leading Canadian company recognized as one of North America's Most Engaged Workplaces. We're dedicated to helping everyday Canadians achieve their personal and financial goals by making home goods affordable through weekly and monthly payment plans.

We pride ourselves on being part of Canada's largest lease-to-own business, easyhome. Our mission is to empower customers to achieve their financial objectives while providing them with excellent service.

Compensation Package

A competitive salary range for this position is between $45,000 to $65,000 per year, depending on experience.

Job Description

Main Responsibilities:

  • Maximize store revenues through effective management of customer accounts and payments past due
  • Educate and empower customers to achieve their financial goals by building credit
  • Broaden customer knowledge about our financial products and services
  • Deliver best-in-class service when supporting the delivery of our products to customers' homes
  • Manage accounts receivables by monitoring overdue accounts on a weekly basis
Required Skills and Qualifications

To succeed in this role, you'll need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and manage multiple tasks
  • Demonstrated ability to build strong relationships with customers
  • Full Class Driver's License with a clean driver's abstract
  • Ability to lift 50+ pounds and move large home goods (considered an asset)
  • Able to pass background checks
Benefits

We offer a comprehensive benefits package that goes beyond your base salary, including:

  • Financial incentives and performance-based bonuses
  • RRSP and Employee Share Purchase Plan matching
  • Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
  • Tuition Assistance Program
  • Leadership development programs with opportunities for internal promotions

Our goal is to provide a work environment where every employee can bring their best self to work and feel seen, heard, and valued. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team, we'd love to hear from you.



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