Home Goods Account Manager
6 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Home Goods Account Manager. In this role, you will have the opportunity to work with customers in person, over the phone, and by email to deliver exceptional sales experiences.
About easyhomeeasyhome is Canada's largest lease-to-own business, dedicated to helping everyday Canadians achieve their personal and financial goals through affordable home goods financing options.
Compensation and BenefitsThe successful candidate can expect a competitive salary of approximately $50,000 - $60,000 per year, depending on experience, plus various benefits including:
- A comprehensive health and wellness program, including mental health support and virtual healthcare
- A generous RRSP matching program and Employee Share Purchase Plan
- A paid vacation package, including 5 personal days and Sundays off, plus a paid birthday day
In addition, you will enjoy discounts on furniture, electronics, and appliances through our Perkopolis employee discount program, as well as access to loans at lower interest rates through easyloans.
Job DescriptionAs a Home Goods Account Manager, your key responsibilities will include:
- Welcoming and engaging customers in person, over the phone, and by email to deliver best-in-class sales experiences
- Demonstrating compassion and empathy for customers by understanding their situations, needs, and offering solutions
- Communicating the terms and conditions of our financial products and how we can help them achieve their goals
- Managing customer accounts, collection activities, and the merchandising and maintenance of the store
- Delivering excellent service when supporting the delivery of our products to customers' homes
- Monitoring overdue accounts on a weekly basis
To be successful in this role, you will require:
- A valid full class driver's license with a good driving abstract
- The ability to lift 50+ pounds and move large home goods (considered an asset)
- The ability to pass background checks (criminal, employment)
- Some experience in a customer-facing environment
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity
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