Customer Service Representative for President's Choice Financial

7 days ago


Bridgewater, Nova Scotia, Canada NTT Business Process Outsourcing Full time $19
About the Role

We are seeking a highly skilled Customer Service Representative to join our team as a Remote Bilingual Customer Care Specialist for President's Choice Financial.

Key Responsibilities:
  • Provide exceptional customer service through inbound calls, resolving issues and inquiries in a timely and professional manner.
  • Manage customer relationships, ensuring satisfaction and loyalty.
  • Collaborate with internal teams to resolve complex customer issues.
  • Stay up-to-date on product information, company policies, and procedures.
Requirements:
  • Bilingual (English and French) with excellent communication skills.
  • 1+ year of experience in customer-facing roles, preferably in financial services.
  • Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment.
  • Proficiency in software tools, including Microsoft Office and internet applications.
  • Ability to work rotational shifts, including evenings and weekends.
What We Offer:
  • A competitive salary of $55,000 - $65,000 per annum, depending on experience.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The chance to make a real difference in customers' lives.


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