Customer Experience Coordinator

7 days ago


Bridgewater, Nova Scotia, Canada goeasy Full time
About Us

easyhome is Canada's largest lease-to-own business. We pride ourselves on helping everyday Canadians achieve their personal and financial goals by making home goods affordable through weekly and monthly payment plans.

Role Overview

This role involves maximizing store revenues through management of customer accounts and payments past due, educating and empowering customers to achieve their financial goals through building credit.

Key Responsibilities
  • Building superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
  • Communicating the terms and conditions of our financial products and how we can help them achieve their goals
  • Supporting retail operations by managing customer accounts, collection activities, and the merchandising and maintenance of the store
  • Delivering best-in-class service when supporting the delivery of our products to customers' homes
  • Managing accounts receivables by monitoring overdue accounts on a weekly basis
Requirements
  • A full class driver's license with a driver's abstract in good standing
  • Ability to lift 50+ pounds and move large home goods (considered an asset)
What We Offer
  • Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
  • 5 personal days, company-paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days
  • Employee discounts on furniture, electronics, and appliances
Salary Information

The estimated annual salary for this position is approximately $60,000 - $80,000 CAD, depending on location and experience.



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