Customer Service Representative
3 weeks ago
Job Summary
The Customer Support Specialist will provide exceptional customer-focused day-to-day support to specific clients and dealer groups doing business with AutoTrader. This role serves as the internal primary point of contact between the customer and AutoTrader for specific customer-related issues.
Key Responsibilities
- Investigate concerns and inquiries from clients and dealer groups.
- Communicate resolution in a timely manner to ensure customer satisfaction.
- Manage inbound and outbound communications with clients and dealer groups.
- Coordinate with cross-functional departments to resolve technical, billing, and order fulfillment issues.
- Prepare and run reports and presentations for internal and client purposes.
Requirements
- College diploma.
- Solid verbal and written communication skills.
- MS Office experience, specifically Excel.
- Previous customer service experience.
- Strong customer service, analytical, and technical skills.
What You'll Bring
- Detail-oriented and customer-focused approach.
- Organized and able to manage client expectations.
- Self-motivated and able to work individually and as a team.
- Urgency to resolve and investigate issues.
What You'll Do
- Work closely with Sales, Finance, Production, and Dealer Services teams.
- Escalate issues to the Manager of Customer Services or cross-functional departments as necessary.
- Take ownership of the accuracy of client account information in AutoTrader's CRM system.
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