Bilingual Sales Representative

1 month ago


Toronto, Ontario, Canada Zedd Customer Solutions Full time

Job Title: Bilingual Sales Representative

Job Summary:

Zedd Customer Solutions is seeking a highly motivated and bilingual sales representative to join our team. As a sales representative, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services, and meeting established goals.

Key Responsibilities:

  • Place and receive telephone calls to promote products and services.
  • Contact new and existing customers to understand their needs and recommend appropriate products and services.
  • Meet and exceed established sales and customer service goals.
  • Participate in training and re-training programs to stay up-to-date on products and services.
  • Provide exceptional customer service and maintain a high level of professionalism.
  • Accurately input, retrieve, and access customer information from a computer system.
  • Resolve customer concerns promptly and effectively.
  • Stay informed of program changes and updates.
  • Offer feedback to supervisors on errors or areas for improvement.
  • Operate a computer system effectively.
  • Participate in computer awareness and training programs.
  • Report suspected security incidents to supervisors or the compliance/Security Manager.
  • Comply with established Zedd security policies and practices.

Requirements:

  • Bilingual English/French language skills.
  • Minimum 6 months experience in a customer service environment.
  • Previous sales experience in a retail or call centre environment.
  • Strong interpersonal and verbal communication skills.
  • Ability to demonstrate initiative and adapt to job changes.
  • Works harmoniously and effectively with others.
  • Demonstrates accuracy, thoroughness, and orderliness in performing work assignments.

Education:

  • High School diploma or equivalent is required.

Prerequisites:

  • Bilingual English/French language skills.
  • Minimum 6 months experience in a customer service environment.
  • Previous sales experience in a retail or call centre environment.
  • Strong interpersonal and verbal communication skills.
  • Ability to demonstrate initiative and adapt to job changes.
  • Works harmoniously and effectively with others.
  • Demonstrates accuracy, thoroughness, and orderliness in performing work assignments.


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