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Technical Support Specialist

2 months ago

Mississauga, Ontario, Canada SSCI Full time

We are seeking a skilled Technical Support Specialist to join our team at SSCI. In this role, you will provide technical assistance to users, resolving issues and implementing solutions. Your expertise will be valuable in the Telecommunications industry, where you will work closely with colleagues to deliver exceptional support.

Key responsibilities include:

  • Consulting user guides and technical manuals to research and implement solutions
  • Providing advice and training to users in response to identified difficulties
  • Collecting, organizing, and maintaining a problems and solutions log for use by other technical support analysts
  • Participating in the redesign of applications and other software
  • Providing business systems, network, and Internet support to users in response to identified difficulties