Technical Support Specialist

5 days ago

Mississauga, Ontario, Canada KMH Cardiology Centres Inc. Full time
About KMH Cardiology Centres Inc.

We are a leading provider of high-quality healthcare services in the GTA and South Western Ontario region. With 10 clinics across these areas, we strive to deliver comprehensive diagnostic care and imaging that aid in disease detection, patient management, and treatment monitoring. Our exclusive partnership with Sunnybrook Hospital as the Rapid Cardiology Clinic and Heart Failure outpatient center further underscores our commitment to excellence.

Job Overview

This role requires a skilled IT professional to provide technical support to our users, ensuring seamless system and application functionality. As a Technical Support Specialist, you will be responsible for resolving issues and inquiries via email, remote, and on-site support, utilizing your problem-solving skills and customer-centric approach in a fast-paced environment.

Key Accountabilities:
  • Respond to issues and enquiries via email, remote, and on-site support to KMH staff/users as required on various desktop hardware, software, telecom, and network issues
  • Analyze and diagnose problems while developing and implementing solutions within tight deadlines
  • Enable support for system access, including creating and managing user accounts
  • Provide initial point of contact for technical problems, including timely investigation and diagnosis, recording incidents (ticket system), restoration of service if possible, and assignment of incidents to next-level support team as needed
  • Answer technical questions regarding personal computer hardware and accessories, deployed within the company
  • Support the company's core business applications or cloud-based platforms for installation and configuration
  • Setup new computers and provide users' production support
  • Maintain awareness of current initiatives, rollouts, and changes to the technical environment
  • Periodically inspect locations to ensure IT-related equipment cleanliness, cabling tidiness, and collect potential feedback from users for continuous improvement
  • Optimize hardware and software usage by training users, providing explanations, and following up accordingly
  • Maintain privacy and confidentiality of all health-related information
  • Ensure timely resolution and communication of status with users and management
Requirements

To succeed in this role, you should have:

  • A minimum of 3 years of experience in a diverse technology and customer service-focused role
  • Post-secondary education in a related IT area or business or technical training/experience equivalent
  • Solid knowledge and demonstrated experience using desktop products and operating systems (Windows environment only)
  • Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, routers, switches, WiFi access points) and basic level network connectivity issues and troubleshooting
  • Experience supporting back-office applications and industry-standard business software applications, including MS Office and Outlook
  • Strong understanding of LAN/WAN based networking, Windows networking, Wireless, and VoIP technologies
  • Excellent written and verbal communication skills
  • Good initiative with solid problem-solving skills and the ability to work independently
What We Offer

We offer a competitive rate of $55,000 per year, comprehensive benefits, Work Perks, KMH Fit wellness initiatives, and opportunities for growth. If you're passionate about healthcare and possess the necessary skills and experience, we encourage you to apply for this exciting opportunity. This is a 1-year Contract position with full-time hours, requiring travel to our different clinics within the GTA. Please submit your current resume and cover letter to apply for this position.

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