Principal Technical Support Specialist

2 weeks ago


Mississauga, Ontario, Canada Vitalbio Full time
About Us

Vitalbio is a pioneering company at the forefront of developing cutting-edge prototypes.

Job Overview

We are seeking an experienced Principal Technical Support Specialist to join our team in maintaining and enhancing our prototype instruments. This role offers a unique opportunity to work with state-of-the-art technology, collaborate with engineers, and provide top-notch support to users.

Key Responsibilities:
  • Technical Support: Provide timely and effective technical assistance to users of our prototype devices, ensuring they operate at peak performance.
  • Maintenance and Troubleshooting: Conduct routine maintenance, troubleshoot hardware and software issues, and perform repairs to keep prototypes operational.
  • Quality Control: Run regular quality control checks to ensure all instruments meet performance and reliability standards.
  • User Training and Support: Offer training and answer questions for users of our prototype devices.
  • Documentation and Communication: Document findings from troubleshooting and repair activities and communicate them to the development team.
Requirements:
  • Education: Bachelor's degree in applied physics, mechanical, electrical, or mechatronics engineering, or a related field.
  • Experience: Proven experience with hands-on technical work, including troubleshooting, repair, and maintenance.
  • Skills: Strong organizational skills for tracking issues and quality control activities, ability to communicate technical findings clearly, and familiarity with tools for basic hardware, software testing, and repair.
  • Knowledge: Basic knowledge of quality control and reliability testing, and experience with CAD software (Solidworks preferred) for understanding design elements.
What We Offer:
  • Competitive Salary: $85,000 per year
  • Benefits Package: Comprehensive health insurance, 401(k) plan, and paid time off.
  • Opportunities for Growth: Professional development opportunities, including training and certification programs.


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