Customer Support Specialist

10 hours ago


Hamilton, Ontario, Canada Fintelics Full time

Fintelics is seeking a skilled Customer Support Specialist to join our team. This role is perfect for individuals who are passionate about delivering exceptional customer experiences and have a strong background in technical support.

About the Role

As a Customer Support Specialist, you will be responsible for providing top-notch support to our customers via various communication channels, including phone, email, and chat. You will work closely with cross-functional teams to resolve complex issues and ensure customer satisfaction.

The ideal candidate will have a Master's degree and at least 5 years of experience in a similar role. They should possess excellent problem-solving skills, attention to detail, and the ability to work in a fast-paced environment.

We offer a competitive salary range of $60,000 - $80,000 per year, depending on location. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply.

Responsibilities
  • Provide technical support to customers via various communication channels.
  • Collaborate with cross-functional teams to resolve complex issues.
  • Develop and maintain knowledge of our products and services.
  • Stay up-to-date with industry trends and best practices.
  • Analyze customer feedback and make recommendations for process improvements.
Requirements
  • Master's degree in a related field (e.g., computer science, engineering).
  • At least 5 years of experience in a technical support role.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong communication and interpersonal skills.
Benefits
  • Competitive salary range of $60,000 - $80,000 per year.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work with a talented team of professionals.


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