HR Operations Manager for Banking Innovation
2 weeks ago
As an HR Operations Manager at EQ Bank | Equitable Bank, you can expect a competitive salary in the range of $120,000 - $180,000 per year, depending on your experience and qualifications. Additionally, we offer a market-leading RRSP match program, comprehensive medical and dental benefits, life insurance, disability coverage, and a generous vacation policy.
About the Role
We are seeking an experienced HR Operations Manager to lead our HR services team and oversee the delivery of core HR activities. You will be responsible for ensuring that all HR processes are executed efficiently and align with our strategic priorities. This includes developing and implementing service level agreements (SLAs) to improve response times and quality of support, monitoring service trends, and taking proactive measures to address recurring issues and streamline service processes.
Key Responsibilities
• Lead and oversee the HR Services team to ensure timely and high-quality support for employees, managers, and other stakeholders on HR-related inquiries
• Develop and implement service level agreements (SLAs) to improve response times and quality of support
• Monitor service trends and take proactive measures to address recurring issues and streamline service processes
• Oversee transactions related to benefits administration, employee records management, HR reporting, workplace health and safety, and employee experience programs
• Manage, mentor, and develop a team of HR services professionals, fostering a high-performance culture
• Establish clear performance expectations and provide continuous feedback, coaching, and development opportunities
Requirements
• Relevant undergraduate degree
• Minimum 5+ years of broad-based experience in increasingly senior HR positions
• Minimum 3+ years of people management experience
• Demonstrated skills in planning, leading, implementing HR programs
• Strong project management, stakeholder engagement, and analytical skills
• Ability to work strategically with various HR stakeholders to identify concerns and prioritize the development of solutions
About Us
EQ Bank | Equitable Bank is deeply committed to inclusion and diversity. Our organization is stronger and our employees thrive when we honour and celebrate everyone's diverse experiences and perspectives. We commit to providing a barrier-free recruitment process and work environment for all applicants.
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