Operations Officer

5 days ago


Toronto, Ontario, Canada EQ Bank | Equitable Bank Full time

At EQ Bank | Equitable Bank, we're pushing the boundaries of traditional banking. As a pioneer in this field, we've built a team of agile minds who challenge the status quo and drive change. With over 50 years of experience, we've grown to serve more than 670,000 Canadians across the country.

About the Role

We're looking for an Operations Officer to join our Digital Banking group. This role is responsible for various functions, including client onboarding, problem resolution, customer communication, transaction processing, and data input. The ideal candidate will be well-versed in product knowledge and features, as well as policies and procedures.

Key Responsibilities
  • Client Onboarding: Facilitate the regulatory onboarding of customers in an efficient, compliant, and client-centric manner.
  • Problem Resolution: Rapidly triage and escalate complex issues to management for resolution.
  • Data Input: Input deposit details accurately into the banking system.

The successful candidate will also be responsible for transfer-in and transfer-out requests for Registered Retirement Savings Plan (RRSP) & Tax-free savings account (TFSA). Strong computer skills, excellent oral/written communication, relationship management, and time management skills are a must.

Requirements
  • Product knowledge of Deposit & Registered products would be an asset.
  • Proficient computer skills including MS Office.
  • Ability to operate effectively within a fast-paced environment with tight time frames.
What We Offer
  • A competitive salary range of $60,000-$80,000 per annum.
  • Medical, dental, vision, life, and disability benefits.
  • Generous vacation policy and personal days.
  • Virtual events to connect with fellow colleagues.
  • A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience.

We are deeply committed to inclusion and strive to create a workplace that reflects the diversity of our communities. If you're passionate about innovation and driven to succeed, we encourage you to apply.


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