Technical Support Specialist

1 day ago

Calgary, Alberta, Canada Neilson Financial Services Full time
Company Overview
Nielson Financial Services is a leading provider of innovative life insurance solutions, dedicated to helping families secure their financial futures. Our company has evolved from its origins in the UK to become an award-winning international operation.

About the Role
We are seeking a skilled Technical Support Specialist - IT Infrastructure to manage and maintain computer assets within our organization. The successful candidate will oversee asset deliveries, returns, and orders, as well as provide proactive assistance with various projects, security tasks, and application support tickets raised by employees.

Key Responsibilities
• Provide 1st and 2nd line technical support to users
• Handle administrative tasks, including license and permission management, security protocols, and archiving
• Build and configure laptops and workstations, deploying necessary software as required
• Offer IT support to users with varying levels of technical knowledge and competence
• Deliver remote technical support to Neilson Group users
• Manage asset lifecycle, including onboarding/offboarding, purchasing, and delivery of equipment
• Coordinate logistics for asset provisioning and retrieval, including shipping and managing asset deliveries and returns
• Research, manage, and process asset orders while maintaining relationships with suppliers

Requirements
• Experience in 1st and 2nd line Service Desk or IT Support environments
• Strong administrative skills with exceptional attention to detail
• Proven experience in asset management
• Proficiency with Office 365 cloud technologies, including SharePoint, Exchange, Intune, and Teams
• Advanced Windows desktop skills, particularly with Windows 11
• Solid understanding of software and hardware, with the ability to identify and resolve issues effectively
• Proficiency in any programming language
• Experience with Meraki networking equipment
• Familiarity with physical access control security systems
• Ability to write and understand SQL/MySQL queries
• Experience in providing application support using SQL databases

What We Offer
• Competitive salary: £35,000 - £40,000 per annum, depending on experience
• Opportunity to work with a dynamic team in a fast-paced environment
• Professional development and training opportunities
• Recognition and rewards for outstanding performance
• Flexible working arrangements, including remote work options

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