IT Support Specialist

11 hours ago


Calgary, Alberta, Canada Neilson Financial Services Full time
About Neilson Financial Services

At Neilson Financial Services, we strive to deliver innovative and reliable financial solutions to families worldwide. Our team is dedicated to helping individuals secure their financial future with a range of life insurance options.

Job Overview

We are seeking an exceptional IT Support Specialist to join our team as a Computer Asset Manager. This role involves overseeing the delivery, return, and maintenance of computer assets within the company.

Key Responsibilities:
  • Manage and maintain computer assets across the organization.
  • Coordinate asset deliveries, returns, and orders efficiently.
  • Provide technical support to end-users and department leads.
  • Prioritize, resolve, and manage support tickets while adhering to Service Level Agreements (SLAs).
  • Oversee user onboarding and offboarding processes.
Requirements:
  • Experience in 1st and 2nd line Service Desk or IT Support environments.
  • Strong administrative skills with exceptional attention to detail.
  • Proven experience in asset management.
  • Proficiency with Office 365 cloud technologies, including SharePoint, Exchange, Intune, and Teams.
  • Advanced Windows desktop skills, particularly with Windows 11.
What We Offer:
  • A competitive salary of $60,000 - $80,000 per annum, depending on experience.
  • The opportunity to work with a leading provider of innovative life insurance products.
  • A dynamic and entrepreneurial work environment.
  • Ongoing training and professional development opportunities.


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