Technical Support Specialist

3 weeks ago


Calgary, Alberta, Canada Neilson Financial Services Full time
Job Description

We are seeking an experienced Technical Support Specialist to join our team at Neilson Financial Services.

About Us

Neilson Financial Services is a leading provider of innovative life insurance products, with a presence in the UK, USA, Canada, Ireland, and Australia. Our mission is to help families secure financial protection for their loved ones.

Job Summary

The Technical Support Specialist will be responsible for providing exceptional support to our users, troubleshooting application-related issues, and collaborating with cross-functional teams.

Key Responsibilities:

  • Take ownership of support tickets using the Zendesk ticketing system, ensuring timely resolution and clear communication with end-users.
  • Troubleshoot application-related issues, from client UI to backend database challenges, and collaborate with the Architecture and Development teams.
  • Execute complex SQL queries to manage backend tasks and resolve data issues.
  • Identify patterns and systemic issues to propose system improvements.
  • Oversee scheduled batch jobs and ensure successful executions, reporting outcomes as needed.
  • Create bespoke reports using SQL for stakeholders and manage ad-hoc reporting and SSRS reports.
  • Maintain up-to-date documentation and lead knowledge-sharing sessions or best practice workshops.
  • Provide 1st and 2nd line IT Support.
  • Support with user onboarding and offboarding.
  • Equipment asset management.

Requirements:

  • 1-2 years of experience in Application Support role.
  • Knowledge of relational database management systems (RDBMS) and business application design.
  • Hands-on experience with T-SQL/MySQL and SQL Server, including writing custom scripts, working with stored procedures, and generating reports through Excel or SSRS.
  • Exposure to working alongside Development/Engineering teams and understanding of Change Management.
  • Familiarity with ticketing systems and a strong customer-focused mindset.
  • Understanding of business IT processes and procedures.
  • Passion for innovation, technology, and continuous improvement.
  • Excellent written and verbal communication skills.
  • A strong sense of accountability and a problem-solving mindset.

Benefits:

  • $60,000 - $80,000 per year salary range based on location and experience.
  • Ongoing training and professional development opportunities.
  • A collaborative and dynamic work environment.

How to Apply:

If you are passionate about delivering exceptional technical support and want to be part of a high-performing team, please submit your application.



  • Calgary, Alberta, Canada E-NET SOLUTIONS INC. Full time

    Job Title: Technical Support Specialist">About E-NET SOLUTIONS INC.


  • Calgary, Alberta, Canada Neilson Financial Services Full time

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team at Neilson Financial Services. As a key member of our IT department, you will be responsible for managing and maintaining computer assets within the organization.About UsAt Neilson Financial Services, we're dedicated to helping families secure financial protection for their...


  • Calgary, Alberta, Canada Neilson Financial Services Full time

    OverviewAt Neilson Financial Services, we're dedicated to delivering top-notch technical support to our employees. As a key member of our team, you'll play a crucial role in ensuring the smooth operation of our IT systems.About the RoleWe're seeking an experienced Technical Support Specialist to join our team. In this exciting role, you'll be responsible for...


  • Calgary, Alberta, Canada Phoenix Contact Canada Full time

    We are seeking a highly skilled and experienced Senior Technical Support Specialist to join our team at Phoenix Contact Canada.About the RoleThis is a full-time position offering a competitive salary of CAD 65,000 - 85,000 per year, depending on experience, plus benefits and opportunities for professional growth.Job DescriptionThe successful candidate will...


  • Calgary, Alberta, Canada iCube Development (Calgary) Ltd. Full time

    Job Description:We are seeking a highly motivated and reliable IT Support Specialist to join our team at iCube Development (Calgary) Ltd. This full-time role is ideal for someone with intermediate IT knowledge, excellent organizational skills, and the ability to thrive in a dynamic environment.The IT Support Specialist will play a vital role in supporting...


  • Calgary, Alberta, Canada Phoenix Contact Canada Full time

    About the RoleWe are seeking a highly skilled Senior Technical Support Specialist to join our team at Phoenix Contact Canada. This is a unique opportunity for an experienced professional to work with a leading provider of industrial automation solutions.The successful candidate will be responsible for providing expert technical support to our customers,...


  • Calgary, Alberta, Canada Tata Consultancy Services Full time

    About Tata Consultancy ServicesTata Consultancy Services (TCS) is a global IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 55 years.Company OverviewWe are an equal opportunity employer, embracing diversity in race, nationality,...


  • Calgary, Alberta, Canada Neilson Financial Services Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Neilson Financial Services. As a key member of our IT department, you will be responsible for managing and maintaining computer assets within the company, overseeing asset deliveries, returns, and orders.


  • Calgary, Alberta, Canada Phoenix Contact Canada Full time

    Company Overview: Phoenix Contact Canada is a leading provider of industrial automation and interface solutions.Salary: We offer an annual salary in the range of $70,000 to $90,000 based on experience and qualifications.Job Description: As a Technical Support Specialist, you will provide expert technical support to our customers on all aspects of industrial...


  • Calgary, Alberta, Canada Roman Health Pharmacy LLC Full time

    About UsRoman Health Pharmacy LLC is a leading provider of tax preparation software solutions, dedicated to empowering Canadian tax professionals with innovative tools and exceptional support.Job OverviewWe are seeking a highly skilled and bilingual Tax Cycle Technical Support Specialist to join our team. As a key member of our support team, you will play a...


  • Calgary, Alberta, Canada Neilson Financial Services Full time

    OverviewNeilson Financial Services is a leading provider of innovative life insurance options, offering financial protection to families worldwide. With a strong presence in the global market and a commitment to diversity and inclusion, we strive to create a workplace that values collaboration and growth. Job DescriptionWe are seeking an experienced...


  • Calgary, Alberta, Canada Phoenix Contact Canada Full time

    At Phoenix Contact Canada, we are seeking a highly skilled and experienced Senior Technical Solutions Specialist to join our team. This is an exciting opportunity for someone who wants to be part of a dynamic and innovative company that provides solutions in industrial automation.Job DescriptionWe are looking for a Technical Specialist who will provide...


  • Calgary, Alberta, Canada Trufla Technology] Full time

    Job OverviewWe are seeking a highly skilled Technical Specialist to join our team at Trufla Technology.Languages and EnvironmentThe ideal candidate will have expertise in English, as it is the primary language used in our work environment.Work Setting and ResponsibilitiesThis role requires on-site work at our physical location. No remote work options are...

  • IT Support Specialist

    2 weeks ago


    Calgary, Alberta, Canada Neilson Financial Services Full time

    We are seeking a highly skilled IT Support Specialist to join our team at Neilson Financial Services. This is an exciting opportunity to work with a leading provider of innovative life insurance products, dedicated to helping families secure financial protection for their loved ones.About the RoleAs an IT Support Specialist, you will play a key role in...

  • IT Support Specialist

    3 weeks ago


    Calgary, Alberta, Canada Neilson Financial Services Full time

    Job SummaryWe are seeking a skilled IT Support Specialist to join our team at Neilson Financial Services. As a key member of our technical support group, you will be responsible for managing and maintaining computer assets within our organization.In this role, you will oversee asset deliveries, returns, and orders, ensuring smooth transitions for users. You...


  • Calgary, Alberta, Canada Neilson Financial Services Full time

    We are seeking an experienced Technical Infrastructure Specialist to join our IT team at Neilson Financial Services. As a key member of our team, you will be responsible for managing and maintaining computer assets within the organization, overseeing asset deliveries, returns, and orders.About UsNeilson Financial Services is a leading provider of innovative...


  • Calgary, Alberta, Canada Tata Consultancy Services Full time

    Company OverviewTata Consultancy Services (TCS) is a leading IT services, consulting, and business solutions organization with over 55 years of experience in partnering with the world's largest businesses in their transformation journeys.We are committed to culture and diversity, with equitable workplace policies and processes that reflect our people stories...


  • Calgary, Alberta, Canada Compugen Inc Full time

    About Compugen Inc.">At Compugen, we're a technology ally that thinks bigger, reaches broader, and acts bolder. Our goal is to innovate industries, transform businesses, connect communities, and drive meaningful change through knowledge, curiosity, and collaboration.">Job Overview">We're seeking a highly skilled Deskside Support Analyst for a 4-month...


  • Calgary, Alberta, Canada Neilson Financial Services Full time

    We're dedicated to providing innovative life insurance options, and we need a skilled Technical Asset Management Specialist to join our team.About NeilsonNeilson Financial Services is a leading provider of direct life insurance products, with a presence in the global market. Founded in 2012, we've evolved into an award-winning international operation,...

  • IT Support Specialist

    4 weeks ago


    Calgary, Alberta, Canada Neilson Financial Services Full time

    About Neilson Financial ServicesAt Neilson Financial Services, we strive to deliver innovative and reliable financial solutions to families worldwide. Our team is dedicated to helping individuals secure their financial future with a range of life insurance options.Job OverviewWe are seeking an exceptional IT Support Specialist to join our team as a Computer...