Technical Support Solutions Specialist
2 days ago
We are seeking a skilled Technical Support Solutions Specialist to join our team at Blackline Safety. This is a critical role that requires a strong technical background, excellent problem-solving skills, and the ability to provide top-notch support to our valued customers and internal teams.
About the Role
As a Technical Support Solutions Specialist, you will play a key part in providing technical assistance to our customers and internal teams for our cloud-based solution. You will be responsible for learning and understanding our products on a technical level, troubleshooting complex hardware, software, and firmware issues, and collaborating with internal support teams to resolve customer concerns.
Key Responsibilities:
• Provide technical support to Blackline's customers and internal teams for our cloud-based proprietary solution
• Troubleshoot a wide variety of complex hardware, software, and firmware issues in a 24/7 business operation
• Conduct analysis of our device data using our analytics tools to identify the correct path for troubleshooting
• Investigate network and connectivity issues
• Manage your case queue of customer requests to meet service levels and advise customers of status until resolution
• Isolate potential hardware failures and software issues for our wirelessly connected safety products
• Resolve all customer concerns via phone and chat to meet technical support service levels
• Recognize technical problems and trends and collaborate with internal support teams to determine escalation and resolution
• Process RMA (Return Merchandise Authorization) requests into our ERP (NetSuite) system with accuracy
• Assist our internal teams by providing technical information about our products
• Make recommendations for operating improvements
• Ensure the privacy of customer data through various validation and verification methods
• Configure customer life-saving devices using our proprietary portal
Requirements:
We are looking for a candidate with a post-secondary education in a technology discipline, proficiency in English, and minimum 2 years of experience in a technical support capacity. You should have excellent troubleshooting skills, applied logic for problem solving, and the ability to build rapport with customers verbally and through communication. A proven track record of supporting multiple technologies on various platforms and knowledge of PowerBI or other analytics tools for analysis and trouble shooting are also essential.
This is an exciting opportunity to join a world leader in the development and manufacturing of wirelessly connected safety products. As a Technical Support Solutions Specialist, you will play a critical role in ensuring the safety of our customers and contributing to the success of our company. We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience, and a comprehensive benefits package.
-
Senior Technical Support Specialist
4 weeks ago
Calgary, Alberta, Canada E-NET SOLUTIONS INC. Full timeJob DescriptionWe are seeking a highly skilled and experienced Senior Technical Support Specialist to join our team at E-NET SOLUTIONS INC. This role will provide technical support and assistance to employees, ensuring they have the necessary tools and resources to perform their jobs efficiently.
-
Technical Support Specialist
4 weeks ago
Calgary, Alberta, Canada Motiv Studio Ltd. Full timeJob DescriptionMotiv Studio Ltd. is seeking a highly skilled Technical Support Specialist to join our team in Canada. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients, ensuring their issues are resolved efficiently and effectively.Job SummaryWe are looking for an experienced Technical...
-
Technical Support Specialist
3 weeks ago
Calgary, Alberta, Canada TAPPTIC INC. Full timeWe are seeking a highly skilled Technical Support Specialist to join our team at TAPPTIC INC. This is a permanent position with a 32-hour workweek, and the successful candidate will be expected to provide top-notch support to our users.Job DescriptionThe Technical Support Specialist will be responsible for providing technical assistance to users experiencing...
-
Technical Support Specialist
2 months ago
Calgary, Alberta, Canada Sidetrade Full timeTechnical Support SpecialistAt Sidetrade, we're seeking a skilled Technical Support Specialist to join our dynamic team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers, ensuring they receive the best possible experience with our AI-powered Order-to-Cash platform.Key...
-
Senior Technical Process Specialist
2 weeks ago
Calgary, Alberta, Canada Novara Human Capital Solutions Full timeWe are seeking a highly skilled Senior Technical Process Specialist to join our team at Novara Human Capital Solutions. This role is ideal for individuals with a strong background in process engineering and leadership experience.About the Role:The Senior Technical Process Specialist will lead the design, development, and implementation of innovative process...
-
Technical AV Solutions Specialist
4 weeks ago
Calgary, Alberta, Canada Evans Full timeAV Technology Solutions Role OverviewThe Technical AV Solutions Specialist role within the Evans Consulting Services group focuses on delivering comprehensive audio visual and technology solutions for our clients' mission-critical facilities. This position is part of the Turnkey Services offering, engaging with customers throughout various project stages...
-
Technical Support Specialist
2 days ago
Calgary, Alberta, Canada Expera IT Full timeJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Expera IT in Calgary. As a Technical Support Specialist, you will provide exceptional technical support and services to our clients, ensuring their technology needs are met efficiently and effectively.Key Responsibilities:Provide on-site and remote technical...
-
Technical Field Service Specialist
2 weeks ago
Calgary, Alberta, Canada Sungrow Power Supply Co., Ltd. Full timeAt Sungrow Power Supply Co., Ltd., we are seeking a highly skilled Technical Field Service Specialist to join our team. As a key member of our service team, you will be responsible for providing technical support and maintenance services for our solar energy solutions.About SungrowSungrow is a global leading provider of PV inverters and ESS (Energy Storage...
-
Senior Technical Support Specialist
4 weeks ago
Calgary, Alberta, Canada AVEVA Full timeCoE Support Engineer OpportunityWe are seeking a highly skilled and motivated Senior Technical Support Specialist to join our team at AVEVA.About the RoleThis is a full-time regular position with flexible working options available. The ideal candidate will be located in Calgary, Canada, and will work closely with our global R&D Solution...
-
IT Support Specialist
2 weeks ago
Calgary, Alberta, Canada Mu-Tech Full timeAbout Mu-TechMu-Tech is a consulting firm that provides innovative solutions to its clients.Estimated Salary: $55,000 - $65,000 per yearJob DescriptionWe are seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer...
-
Technical Support Specialist
1 day ago
Calgary, Alberta, Canada Neilson Financial Services Full timeCompany OverviewNielson Financial Services is a leading provider of innovative life insurance solutions, dedicated to helping families secure their financial futures. Our company has evolved from its origins in the UK to become an award-winning international operation.About the RoleWe are seeking a skilled Technical Support Specialist - IT Infrastructure to...
-
Cloud Solutions Specialist
2 weeks ago
Calgary, Alberta, Canada IX Solutions Ltd. Full timeJob Description:The Modern Workplace Consultant role at IX Solutions Ltd. is a full-time position that requires a highly skilled and experienced professional to join our team. As a consultant, you will play a pivotal role in steering organizations through the transformation of their collaboration and document management solutions using Microsoft Cloud Modern...
-
Technical Support Specialist
4 weeks ago
Calgary, Alberta, Canada ANNY TYE LTD Full timeJob Overview">Anny Tye LTD is seeking a skilled Help Desk Analyst to join our team. As a key member of our technical support department, you will be responsible for providing excellent customer service and technical assistance to our users.">Responsibilities">">Provide technical support to users via phone, email, or in-person.">">Analyze and resolve...
-
Technical Support Specialist
3 weeks ago
Calgary, Alberta, Canada KMK Digitech Inc Full timeAbout KMK Digitech IncKMK Digitech Inc is a leading technology company that provides innovative solutions to various industries.Job OverviewWe are currently seeking an experienced Technical Support Specialist to join our team in providing technical support services to our clients. The successful candidate will be responsible for resolving technical issues,...
-
Technical Solutions Strategist
2 weeks ago
Calgary, Alberta, Canada ServiceNow Full timeCompany OverviewServiceNow is a global market leader in cloud-based platform solutions, connecting people, systems, and processes to empower organizations to work more efficiently.SalaryThe estimated annual salary for this position is between $120,000 and $180,000, depending on experience.Job DescriptionAs a Technical Solutions Strategist, you will have a...
-
Calgary, Alberta, Canada SMART Technologies Inc Full time**Job Title:** Desktop Support Specialist for Enterprise Solutions**Location:** Calgary, Alberta, Canada**Job Type:** Full-time**About the Role:We are seeking an experienced Desktop Support Analyst to join our Information Services team at SMART Technologies Inc. As a senior-level technical professional, you will provide expert-level support and personalized...
-
Technical Support Specialist
4 weeks ago
Calgary, Alberta, Canada MBI I.T. Services Full timeWe are seeking a skilled Technical Support Specialist to join our team at MBI I.T. Services on a contract basis in Calgary, AB.Job OverviewThis is a fantastic opportunity for an experienced IT Field Service Technician to provide top-notch technical support and services to our clients. As a Technical Support Specialist, you will be responsible for providing...
-
Technical Support Specialist
4 weeks ago
Calgary, Alberta, Canada FIBERCOMM COMMUNICATIONS LTD Full timeAbout FIBERCOMM COMMUNICATIONS LTDFIBERCOMM COMMUNICATIONS LTD is a dynamic organization that values innovation and customer satisfaction. We are seeking a highly skilled Technical Support Specialist to join our team.Job DescriptionWe are looking for an experienced Technical Support Specialist to provide technical assistance and support to our clients. The...
-
Technical Solutions Consultant
4 weeks ago
Calgary, Alberta, Canada CB Canada Full timeCB Canada is currently seeking a Technical Solutions Consultant to work with internal teams and customers in guiding deployment of products and services to customer cloud environments. This role requires close collaboration with customers to understand their organizational needs and map customer-specific solution requirements.Main ResponsibilitiesThe ideal...
-
Cybersecurity Solutions Specialist
4 weeks ago
Calgary, Alberta, Canada Tracecost Full timeJob DescriptionWe are seeking a highly skilled Cybersecurity Solutions Specialist to join our team at Tracecost.Company OverviewAt Tracecost, we strive to deliver innovative solutions that meet the evolving needs of our clients. As a Cybersecurity Solutions Specialist, you will play a critical role in helping us achieve this goal.Estimated Salary...