Technical Support Specialist for IT Asset Management

1 week ago


Calgary, Alberta, Canada Neilson Financial Services Full time

Overview

Neilson Financial Services is a leading provider of innovative life insurance options, offering financial protection to families worldwide. With a strong presence in the global market and a commitment to diversity and inclusion, we strive to create a workplace that values collaboration and growth.

 

Job Description

We are seeking an experienced Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for managing and maintaining computer assets across the Neilson Group. This role requires excellent technical skills, attention to detail, and strong communication abilities.

 

Key Responsibilities:

  • Manage asset lifecycle, including onboarding/offboarding, purchasing, and delivery of equipment.
  • Coordinate logistics for asset provisioning and retrieval, including shipping and managing asset deliveries and returns.
  • Research, manage, and process asset orders while maintaining relationships with suppliers.
  • Provide 1st and 2nd line technical support to users.
  • Handle administrative tasks, including license and permission management, security protocols, and archiving.
  • Build and configure laptops and workstations, deploying necessary software as required.
  • Deliver remote technical support to Neilson Group users.
  • Proactively identify opportunities for automation and process improvements.

 

Requirements:

  • Experience in 1st and 2nd line Service Desk or IT Support environments.
  • Strong administrative skills with exceptional attention to detail.
  • Proven experience in asset management.
  • Proficiency with Office 365 cloud technologies, including SharePoint, Exchange, Intune, and Teams.
  • Advanced Windows desktop skills, particularly with Windows 11.
  • Solid understanding of software and hardware, with the ability to identify and resolve issues effectively.
  • Proficiency in any programming language.
  • Experience with Meraki networking equipment.
  • Familiarity with physical access control security systems.
  • Ability to write and understand SQL/MySQL queries.
  • Experience in providing application support using SQL databases.

 

What We Offer:

  • A competitive salary range of $80,000 - $110,000 per annum, depending on experience.
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.

 

About Us

At Neilson Financial Services, we are committed to making our job application process accessible to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or selection process, please contact our Human Resources department.



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