Billing & Customer Support Specialist

3 days ago


Ottawa, Ontario, Canada Kevin Carruthers - Desjardins Insurance Agent Full time
{"title": "Billing & Customer Support Specialist", "description": "Billing & Customer Support Specialist

We are seeking a highly organized and detail-oriented individual to join our team as a Billing & Customer Support Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring timely and accurate billing for our clients.

Key Responsibilities:

  • Make daily outbound billing calls to existing clients with past due payments
  • Act as a liaison between our Head Office Billing department and clients to resolve billing issues
  • Provide routine client support calls for non-billing transactions
  • Assist the team in answering incoming phone traffic and re-routing calls
  • Perform administrative duties as needed

Requirements:

  • Fluency in English and French
  • Excellent communication and organizational skills
  • Ability to work independently with minimal supervision
  • Comfortable making phone calls and working in a fast-paced environment

What We Offer:

  • A competitive hourly rate of $18.00
  • Opportunities for advancement to a full-time salaried team member
  • A supportive and dynamic work environment

Location: Orleans (Innes & Tenth Line)

About Us: Kevin Carruthers - Desjardins Insurance Agent is a leading insurance agency dedicated to providing exceptional service to our clients. We are committed to building long-term relationships and delivering personalized solutions to meet our clients' needs.

", "lang_code": "en-US"}

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