Bilingual Customer Success Billing Specialist

3 days ago

Ottawa, Ontario, Canada Versature Full time
{"title": "Customer Success Billing Specialist", "description": "About the Role

We are seeking a highly skilled Customer Success Billing Specialist to join our team. As the first point of contact for all billing and account-related inquiries, you will develop strong relationships with our customers and strive to make them successful in every interaction.

Key Responsibilities
  • Respond to billing inquiries via phone and email, meeting net2phone Canada's Service Level Agreement.
  • Manage payments and credits, billing questions, and update account information with attention to detail and accuracy.
  • Create initial invoices for new accounts.
  • Prepare accounts for billing closure and issue final invoices.
  • Assist the Customer Success and Finance teams in their day-to-day activities and projects as required.
  • Utilize data to identify at-risk customers or opportunities for expansion and collaborate with the Customer Success team.
  • Contribute to developing and refining processes related to the billing department.
  • Work in a collaborative environment with several teams in Client Services to investigate billing cases.
  • Track accounts, identify, and develop new opportunities for expansion across the customer's business to ensure contracted subscription growth and increased solution adoption across the organization.
  • Assist in the design and implementation of Customer Success and Billing best practices and trends.
  • Maintain product expertise across the net2phone Canada product line.
Requirements
  • 1+ years of customer service experience.
  • Outstanding organizational skills with a strong attention to detail.
  • French-English Bilingualism is required.
  • Never-ending curiosity (you'll meet a lot of different businesses).
What We Offer
  • A collaborative and dynamic work environment.
  • Opportunities for growth and professional development.
  • A comprehensive benefits package, including health and wellness benefits.
  • A competitive salary range of $43,000-$48,000 CAD.
  • The ability to work remotely 2-3 days a week.
", "lang_code": "en-US"}

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