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Customer Support Specialist

3 months ago

Ottawa, Ontario, Canada Black & McDonald Full time

Customer Support Specialist Job Overview

The Customer Support Specialist plays a crucial role in facilitating work order management for the Facility Management Operations (FMO) and Service divisions, ensuring exceptional service delivery to clients. This role encompasses addressing customer queries, troubleshooting problems, and overseeing the work database within the Computerized Maintenance Management System (CMMS).

Key Responsibilities:

  • Manage incoming calls and organize documentation
  • Address customer inquiries through telephone and electronic communication
  • Process requests and escalate concerns when necessary
  • Oversee the CMMS database and create work orders
  • Record call details and generate analytical reports

Qualifications and Skills:

  • 2-3 years of experience in a call center or customer service environment
  • Familiarity with Microsoft Office and JD Edwards is advantageous
  • Typing proficiency of at least 50 words per minute with accuracy

About Black & McDonald:

Black & McDonald is committed to providing competitive compensation and benefits, fostering team-building activities throughout the year, empowering driven individuals, ensuring long-term job security, and continuously investing in employee training and professional development.