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Insurance Billing Specialist

2 months ago

Ottawa, Ontario, Canada BrokerLink Insurance Full time

About the Role:

We are seeking a highly skilled and customer-focused Billing Advisor to join our team at BrokerLink Insurance in Ontario. As a key member of our team, you will be responsible for providing exceptional customer service, processing customer payments, and ensuring the smooth operation of our billing processes.

Key Responsibilities:

  • Answer customer inquiries and resolve issues in a timely and professional manner
  • Process customer payments, bank deposits, and account coding
  • Monitor and distribute incoming and outgoing mail, faxes, and couriers
  • Ensure the EPIC system and company portals are updated consistently
  • Work collaboratively with the billing team to meet customer needs and resolve issues

Requirements:

  • High School and/or Post-Secondary Education
  • 2-5 years of experience in an office environment
  • Computer skills, including keyboarding and MS Office
  • Strong customer focus and excellent communication skills
  • Demonstrated ability to handle multiple priorities successfully
  • Strong analytical and organizational skills
  • Exposure to Epic is an asset
  • Ability to pass a criminal background check and credit check

What We Offer:

  • A competitive compensation package with bonus aspect
  • Flexible health and dental insurance benefits package
  • Personal Spending amount to invest in your healthy lifestyle
  • RRSP - Registered Retirement Savings Plan with Company matching
  • ESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspect
  • 'Dress for your day', dress according to your daily schedule
  • Employee discount program, including Apple, Bell, Rogers and more
  • Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty and starting at 3 weeks of vacation per year

Why BrokerLink Insurance?

We are committed to creating and maintaining an inclusive environment that values diversity and sees it as our strength. We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.