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Billing & Customer Service Specialist
2 months ago
Billing and Client Support Specialist Wanted
We are seeking a highly motivated and organized individual to join our team as a Billing and Client Support Specialist. The ideal candidate will have a strong background in customer service and/or administrative work, with excellent communication skills and the ability to work independently with minimal supervision.
The successful candidate will be fluent in English and French, with a strong attention to detail and organizational skills. They will be responsible for making outbound billing calls to existing clients, acting as a liaison between our head office billing department and clients to resolve billing issues, and providing routine client support calls to assist with non-billing client service transactions.
Key Responsibilities:
- Make daily outbound billing calls to existing clients with past due payments
- Act as a liaison between our head office billing department and clients to resolve billing issues
- Provide routine client support calls to assist with non-billing client service transactions
- Assist the team in answering incoming phone traffic and re-routing calls
- Be organized and comfortable on the phone
- Work independently with minimal supervision
- Assist the team with other support and administrative duties as needed
Working Hours: 40 hours per week, Monday to Friday, 9:00 am to 5:00 pm
Hourly Rate: $18.00 per hour
Room for Advancement: Opportunity to advance to a full-time salaried team member once licensed
