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Bilingual Customer Success Specialist

2 months ago

Ottawa, Ontario, Canada Versature Full time

About the Role:

We are seeking a highly skilled Bilingual Customer Success Billing Specialist to join our team at Versature. As a key member of our Customer Success team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Manage customer billing inquiries and resolve issues in a timely and professional manner
  • Collaborate with the Customer Success and Finance teams to ensure seamless customer experiences
  • Develop and maintain strong relationships with clients to identify opportunities for growth and expansion
  • Participate in the development of billing best practices and processes to improve customer satisfaction
  • Work closely with cross-functional teams to resolve billing issues and improve overall customer experience

Requirements:

  • 1+ years of customer service experience with a focus on billing and account management
  • Strong organizational skills and attention to detail
  • Must be fluent in both French and English
  • Curious mindset to adapt to various business needs and identify opportunities for growth

What We Offer:

  • A dynamic and collaborative work environment with opportunities for growth and development
  • A competitive salary and benefits package
  • Remote work flexibility to support work-life balance
  • Opportunities to work with a leading provider of business communication solutions

Why Join Us:

At Versature, we pride ourselves on providing exceptional customer service and support to our clients. We are committed to helping our customers succeed and grow, and we are looking for talented individuals who share our vision and values.