Bilingual Customer Service Representative
4 weeks ago
Customer Experience Specialist - Bilingual
We are seeking a highly skilled Bilingual Customer Experience Specialist to join our team at Superior Propane. As a key member of our Customer Experience team, you will be responsible for providing exceptional customer service to our clients in both English and French.
Key Responsibilities:
- Build positive relationships with customers through effective communication and issue resolution.
- Consistently apply and leverage developed procedures and processes to effectively answer customer inquiries and manage customer expectations.
- Ensure resolution of customer questions, issues, or concerns in a timely manner.
- Provide accurate and reliable delivery information to customers.
- Review customer account information during each call to ensure accurate and current data.
- Update system information as required and obtain any missing information as needed.
- Validate customer account information to ensure corporate compliance with Privacy Information guidelines.
- Escalate customer questions, concerns, or issues as needed and facilitate the customer's transition to a new internal contact to ensure resolution of their issue and ensure customer service standards are achieved and exceeded.
Requirements:
- Bilingual fluency in French and English, both written and verbal.
- Post-secondary degree or diploma or equivalent experience.
- One year of previous customer service experience, preferably in a telephone contact environment.
- Ability to work collaboratively as a positive contributing team member, as well as independently.
- Exceptional customer service skills with strong organizational skills.
- Excellent communication skills, both oral and written.
- Attention to detail required ensuring accurate capture of customer data, as well as comprehension of complicated and varying customer needs.
- Ability to multi-task, using several computer systems at once.
- Computer literacy, specifically Microsoft Office Outlook and Excel is required.
About Superior Propane:
Superior Propane is Canada's leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.
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