Customer Service Representative

4 weeks ago


Cambridge, Ontario, Canada Superior Propane Full time

Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at Superior Propane. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Build positive relationships with customers through effective communication and issue resolution.
  • Utilize developed procedures and processes to answer customer inquiries and manage customer expectations.
  • Ensure timely resolution of customer questions, issues, or concerns.
  • Provide accurate and reliable delivery information to customers.
  • Review customer account information to ensure accurate and current data.
  • Validate customer account information to ensure corporate compliance with Privacy Information guidelines.
  • Escalate customer questions, concerns, or issues as needed.

Requirements:

  • Post-secondary degree or diploma or equivalent experience.
  • One year of previous customer service experience, preferably in a telephone contact environment.
  • Exceptional customer service skills with strong organizational skills.
  • Excellent communication skills, both oral and written.
  • Attention to detail required ensuring accurate capture of customer data.

About Us:

Superior Propane is Canada's leading and reliable propane provider. We are committed to providing exceptional customer service and support to our clients. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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