Customer Service Representative
1 day ago
Customer Service Representative
At Superior Propane, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Build positive relationships with customers through effective communication and issue resolution.
- Utilize developed procedures and processes to answer customer inquiries and manage customer expectations.
- Ensure timely resolution of customer questions, issues, or concerns.
- Provide accurate and reliable delivery information to customers.
- Review customer account information to ensure accurate and current data.
- Validate customer account information to ensure corporate compliance with Privacy Information guidelines.
- Escalate customer questions, concerns, or issues as needed.
Requirements:
- Post-secondary degree or diploma or equivalent experience.
- One year of previous customer service experience, preferably in a telephone contact environment.
- Exceptional customer service skills with strong organizational skills.
- Excellent communication skills, both oral and written.
- Attention to detail required ensuring accurate capture of customer data.
About Superior Propane:
Superior Propane is Canada's leading and reliable propane provider. We are committed to providing exceptional customer service and support to our clients. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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