Customer Service Representative
5 days ago
Customer Experience Representative Job Summary
We are seeking a skilled and bilingual Customer Experience Representative to join our team at Superior Propane. As a key member of our Customer Experience team, you will play a vital role in delivering exceptional customer service to our propane customers.
Key Responsibilities
- Build strong relationships with customers through effective communication and issue resolution.
- Answer customer inquiries and resolve issues in a timely and professional manner.
- Provide accurate and reliable delivery information to customers.
- Review customer account information to ensure accurate and current data.
- Validate customer account information to ensure corporate compliance with Privacy Information guidelines.
- Escalate customer questions, concerns, or issues as needed.
- Document all customer interactions to ensure quality customer service.
Requirements
- Bilingual fluency in French and English, both written and verbal.
- Post-secondary degree or diploma or equivalent experience.
- One year of previous customer service experience, preferably in a telephone contact environment.
- Excellent communication and organizational skills.
- Ability to work collaboratively as a positive contributing team member.
About Superior Propane
Superior Propane is a leading provider of propane and related services. We are committed to delivering exceptional customer service and supporting the growth of our customers.
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