Customer Service Representative

5 days ago


Cambridge, Ontario, Canada Superior Propane Full time

Customer Experience Representative Job Summary

We are seeking a skilled and bilingual Customer Experience Representative to join our team at Superior Propane. As a key member of our Customer Experience team, you will play a vital role in delivering exceptional customer service to our propane customers.

Key Responsibilities

  • Build strong relationships with customers through effective communication and issue resolution.
  • Answer customer inquiries and resolve issues in a timely and professional manner.
  • Provide accurate and reliable delivery information to customers.
  • Review customer account information to ensure accurate and current data.
  • Validate customer account information to ensure corporate compliance with Privacy Information guidelines.
  • Escalate customer questions, concerns, or issues as needed.
  • Document all customer interactions to ensure quality customer service.

Requirements

  • Bilingual fluency in French and English, both written and verbal.
  • Post-secondary degree or diploma or equivalent experience.
  • One year of previous customer service experience, preferably in a telephone contact environment.
  • Excellent communication and organizational skills.
  • Ability to work collaboratively as a positive contributing team member.

About Superior Propane

Superior Propane is a leading provider of propane and related services. We are committed to delivering exceptional customer service and supporting the growth of our customers.



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