Customer Service Representative
2 weeks ago
Customer Service Representative
At Reliance Home Comfort, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer experiences through professional, courteous, and supportive conduct.
Key Responsibilities:
- Learn and grow as an important part of a team that cares about Reliance and its customers.
- Engage customers in an enthusiastic and persuasive conversation about the benefits of remaining with Reliance.
- Provide active listening to customer concerns, complaints, and needs.
- Liaise with internal departments to resolve customer concerns.
- Identify competitive activities, new attrition drivers, and recommend retention tactics.
- Contribute to effective cost and risk control through productivity and adherence to corporate processes and controls.
What We Offer:
- The tools you need to succeed, including training and development programs.
- A successful and knowledgeable team to be part of and learn from.
- Competitive base pay plus the ability to earn more tied to your success.
- A great benefits plan for you and your family.
- Career paths so you can advance in the company.
What We're Looking For:
- A growth mindset, with a focus on dependability, ambition, and a desire to grow with Reliance.
- Exceptional customer service experience.
- Strong negotiation and sales abilities.
- Excellent problem-solving skills to deal with diverse and complex customer needs.
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