Customer Service Representative with Bilingual Expertise
1 week ago
About the Role
We are seeking a Bilingual Customer Experience Representative to join our team at Superior Propane. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients over the phone and through various communication channels.
Key Responsibilities
- Build strong relationships with customers through effective communication and problem-solving skills.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide accurate and reliable information to customers regarding their accounts and services.
- Work collaboratively with team members to ensure seamless customer service and support.
- Escalate complex issues to senior team members or management as needed.
Requirements
To be successful in this role, you will need to have:
- Bilingual fluency in French and English, both written and verbal.
- Post-secondary degree or diploma, or equivalent experience.
- At least one year of customer service experience, preferably in a telephone contact environment.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Proficiency in Microsoft Office and other relevant software applications.
About Superior Propane
Superior Propane is Canada's leading propane provider, serving residential and commercial customers across the country. We are committed to providing exceptional customer service and support to our clients, and we are looking for a talented individual to join our team.
What We Offer
As a member of our team, you will have the opportunity to work with a dynamic and supportive team, and to develop your skills and knowledge in a fast-paced and evolving industry. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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