Support Services Coordinator

2 days ago

Ottawa, Ontario, Canada Bereaved Families of Ontario - Ottawa Region Full time
About Bereaved Families of Ontario – Ottawa Region
Bereaved Families of Ontario (BFO) is a non-profit organization dedicated to supporting individuals who are grieving the death of a special person. The organization provides compassionate and effective grief support programs, peer support, and educational resources to help individuals and families navigate the loss of a loved one and begin their healing journey.

Job Overview:
The BFO Ottawa team is seeking an experienced Support Services Coordinator to oversee the planning, implementation, and delivery of grief support programs. The ideal candidate will bring strong leadership skills, a deep understanding of grief and loss, and experience working with diverse community members.

Main Responsibilities:
• Program Coordination:
  • Oversee and manage grief support programs within the Ottawa region, ensuring services are tailored to meet the diverse needs of bereaved families.
  • Lead program development, from planning to execution, ensuring programs run smoothly and effectively.
  • Monitor and evaluate the impact of programs, making necessary adjustments based on feedback and emerging needs.

• Team Leadership and Support:
  • Collaborate with the Volunteer Coordinator to ensure volunteer facilitators are sourced for all programs and events.
  • Foster a compassionate and supportive team culture that aligns with BFO's mission and values.

• Community Engagement:
  • Raise awareness of BFO's services through outreach, networking, and partnerships in the Ottawa region.

• Administrative and Reporting Duties:
  • Ensure compliance with program guidelines, policies, and budgets.
  • Prepare and submit reports as required by funding agencies, the Board of Directors, and other stakeholders.
  • Manage program data collection and surveys and provide regular updates on program success and areas for improvement.

• Crisis Management:
  • Work with individuals at various levels of their grief journey, offering emotional support, resources, and management strategies as needed.

Requirements:
• Experience in program coordination, preferably in a non-profit or community-focused environment.
• Demonstrated program coordination, with experience in providing grief support.
• Strong leadership skills, excellent communication and interpersonal skills, with the ability to engage a diverse range of stakeholders.
• Experience in budgeting, program evaluation, and reporting.
• Proficiency in Microsoft Office applications, Zoom, social media, Canva, website editing, and Google.
• Ability to work independently and as part of a collaborative team.
• Knowledge of the Ottawa community and its needs is an asset.

Estimated Salary: $60,000 - $80,000 per year
Location: Ottawa, ON

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