Client Support Services Supervisor

4 days ago


Ottawa, Ontario, Canada Myticas Consulting Full time

Job Summary

We are seeking a Client Support Services Supervisor to oversee our IT Service Desk operations. The successful candidate will have a strong background in IT and excellent leadership skills.

Key Responsibilities:

  • Supervise and maintain details of first and second line client support
  • Prioritize support requests and escalate as necessary
  • Administer service desk budget and coordinate administrative duties
  • Develop and report on client service performance metrics

Requirements:

  • Minimum 3-year diploma/degree in IT field
  • Certification in ITIL
  • At least 5 years of progressive experience in IT, including 3 years managing an IT support organization
  • Excellent financial management, conflict resolution, and writing skills

Salary Range: $90,000 - $120,000 per annum



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