Front-Line Service Coordinator

7 days ago


Ottawa, Ontario, Canada University of Ottawa Full time
Job Overview

The University of Ottawa is seeking a skilled Front-Line Service Coordinator to coordinate front-line services offered at the Library by monitoring and providing assistance, information, and training to Library users.


Key Responsibilities
  1. File Coordination and Scheduling: Coordinate files, services, or project coordination, establishing objectives and priorities for files, schedules, milestones, resources, and budgets required to complete projects.
  2. Technical Expertise: Provide technical expertise by guiding users in the use of library resources and handling inquiries professionally.
  3. Systems and Software Support: Act as an expert on systems and software related to collection access, assisting users with problems.
  4. Training and Orientation: Organize and deliver orientation sessions and workshops to raise awareness of specialized resources.
  5. Environment Maintenance: Ensure a safe and pleasant working and study environment for all Library users.
  6. Student Experience Enhancement: Participate in the development and implementation of initiatives to enhance the student experience.

Required Qualifications
  • Post-secondary education in a relevant field or equivalent professional experience.
  • At least 3 years of experience in customer service.
  • At least one year of experience in file coordination.

Benefits and Requirements

This position offers a competitive salary range of $62,218.00 - $78,589.00 per annum, along with the opportunity to work in a dynamic team environment.

The successful candidate will be required to work evenings, weekends, and statutory holidays, with a modified schedule that meets operational needs.


About Us

The University of Ottawa values diversity, equity, and inclusion, and is committed to creating a workplace that reflects these values.

We welcome applications from diverse candidates who are passionate about delivering exceptional service to our students and community.



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