Front-Line Service Coordinator
7 days ago
The University of Ottawa is seeking a skilled Front-Line Service Coordinator to coordinate front-line services offered at the Library by monitoring and providing assistance, information, and training to Library users.
Key Responsibilities
- File Coordination and Scheduling: Coordinate files, services, or project coordination, establishing objectives and priorities for files, schedules, milestones, resources, and budgets required to complete projects.
- Technical Expertise: Provide technical expertise by guiding users in the use of library resources and handling inquiries professionally.
- Systems and Software Support: Act as an expert on systems and software related to collection access, assisting users with problems.
- Training and Orientation: Organize and deliver orientation sessions and workshops to raise awareness of specialized resources.
- Environment Maintenance: Ensure a safe and pleasant working and study environment for all Library users.
- Student Experience Enhancement: Participate in the development and implementation of initiatives to enhance the student experience.
Required Qualifications
- Post-secondary education in a relevant field or equivalent professional experience.
- At least 3 years of experience in customer service.
- At least one year of experience in file coordination.
Benefits and Requirements
This position offers a competitive salary range of $62,218.00 - $78,589.00 per annum, along with the opportunity to work in a dynamic team environment.
The successful candidate will be required to work evenings, weekends, and statutory holidays, with a modified schedule that meets operational needs.
About Us
The University of Ottawa values diversity, equity, and inclusion, and is committed to creating a workplace that reflects these values.
We welcome applications from diverse candidates who are passionate about delivering exceptional service to our students and community.
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