Service Desk Support Specialist

4 days ago

Vaughan, Ontario, Canada CAA Club Group Full time

Job Summary

We are seeking a highly skilled Service Desk Analyst to join our team at CAA Club Group. As a Service Desk Analyst, you will be responsible for providing technical support and resolving issues for our customers.

Key Responsibilities

  • Provide technical support and resolve issues for customers via phone, email, and in-person
  • Identify, investigate, and resolve PC, laptop, mobile device, and printer problems
  • Resolve basic network issues relating to network security, login, file access, printing, email, software configuration, connectivity, and data recovery
  • Educate users on how to use systems and applications more efficiently
  • Document and maintain Service Desk procedures
  • Participate in various projects as assigned by Management
  • Work rotational weekend and evening shifts as required

Requirements

  • Post-Secondary education or Diploma in computer science or Information Technology
  • A minimum of two years' experience within a customer service-oriented Information Technology environment
  • Strong written and oral communication skills
  • Excellent time management, analytical, and problem-solving skills
  • Ability to work effectively and productively within a team environment
  • Knowledge of ticketing management systems
  • Knowledge of PC, laptop, iPhone, and printer hardware and software
  • Proficient in MS Office (Outlook, Excel, Word, PowerPoint)
  • Experience with Windows 10 desktop operating systems remote diagnostic and problem resolution
  • Knowledge of ITIL philosophy would be an asset
  • Available to work varied shifts within a 24/7 environment

What We Offer

As a Service Desk Analyst at CAA Club Group, you will have the opportunity to work in a dynamic and fast-paced environment, providing technical support and resolving issues for our customers. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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