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Head of Customer Onboarding

3 months ago

Toronto, Ontario, Canada BMO Full time

Position Summary:

The Senior Director of Customer Onboarding & Digital Engagement at BMO Financial Group plays a pivotal role within the Canadian Personal Banking sector. This leadership position is accountable for managing two essential initiatives focused on improving the customer journey: integrating new retail clients and promoting the use of digital banking services.

Primary Duties:

  • Formulate and execute strategies to enhance customer engagement and drive sales of banking services
  • Design a comprehensive multi-channel strategy to elevate digital sign-ups and transition to online platforms
  • Remain updated on industry trends and spearhead the execution of strategic projects
  • Work collaboratively with diverse teams, including Marketing, Credit Risk, and Digital Solutions

Required Qualifications:

Experience and Expertise:

  • At least 10 years of experience in retail banking or consulting roles
  • Proficiency in strategic planning, project oversight, and risk assessment

Essential Skills:

  • Exceptional analytical and problem-solving abilities
  • Demonstrated success in project and change management
  • Outstanding relationship-building and communication skills

Compensation and Benefits:

Annual Salary: $103,192,500.00

About BMO Financial Group:

BMO Financial Group is committed to making a positive impact on customers, communities, and employees. Joining the BMO team offers opportunities for professional growth and meaningful contributions to global economic development.

Support and Development:

At BMO, we empower our team members to create a positive impact every day. We provide comprehensive training and networking opportunities to support personal and professional development. Learn more about our organization on our website.

Commitment to Diversity:

BMO is dedicated to creating an inclusive and accessible workplace. Accommodations are available upon request throughout the recruitment process.

Important Note:

BMO does not accept unsolicited resumes from any source other than directly from candidates. Any unsolicited resumes received will be considered the property of BMO.