Customer Onboarding Project Manager
2 days ago
We are seeking a highly skilled and experienced Customer Onboarding Project Manager to join our team at American Express Global Business Travel. As a key member of our organization, you will be responsible for leading the customer onboarding process, ensuring a seamless and successful experience for our clients.
Key Responsibilities- Lead the customer onboarding process, working closely with internal partners, teams, and third parties as needed.
- Develop and manage detailed project plans, ensuring scope and approach are understood and aligned with stakeholders.
- Ensure all client requirements are adequately understood and documented for onward teams to action.
- Manage project performance, communicating project status, milestones, changes, risks, issues, assumptions, decisions, and dependencies to stakeholders.
- Responsible for ensuring end-to-end testing is completed, documented, and corrected successfully, on time and to a high quality.
- Attend and contribute to team calls, sharing experiences, ideas for process improvements, and supporting others as needed within the team.
- A passion for working directly with customers and strong relationship building.
- Understanding of global business travel and corporate travel.
- Ability to work in a fast-paced matrix environment, managing across multiple geographies, functions, and time zones.
- A positive, 'can-do' attitude.
- Able to motivate a project team and manage under pressure.
- Excellent relationship building, influencing, negotiating, communication, and presentation skills.
- Ability to clearly articulate accountability and hold people accountable.
- Commercial awareness and strong relationship building skills.
- Excellent organizational skills, including multitasking, advance planning, and time management.
- Ability to motivate change in the face of possible resistance.
- Effective time management, multitasking, prioritization skills.
- Strong active listening and facilitating skills.
- High degree of problem-solving and decision-making, with the ability to adapt to changing priorities.
- Flexibility and the ability to adapt to change.
- Ability to understand and manage projects.
- Happy to be challenged and to challenge people and processes.
- Experience collaborating across multiple functional groups and with operational SMEs.
- A dynamic and inclusive work environment.
- Opportunities for professional growth and development.
- A comprehensive benefits package, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
- Travel perks, including deals on flights, hotels, cruises, and car rentals.
- Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- A commitment to diversity, equity, and inclusion, with global inclusion groups and wellbeing resources to support mental and emotional health.
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Customer Onboarding Project Manager
5 days ago
Toronto, Ontario, Canada American Express Global Business Travel Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Onboarding Project Manager to join our team at American Express Global Business Travel. As a key member of our organization, you will be responsible for leading the customer onboarding process, ensuring a seamless and successful experience for our clients.Key ResponsibilitiesLead the...
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Customer Onboarding Project Manager
5 days ago
Toronto, Ontario, Canada American Express Global Business Travel Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Onboarding Project Manager to join our team at American Express Global Business Travel. As a key member of our organization, you will be responsible for leading the customer onboarding process, ensuring a seamless and successful experience for our clients.Key ResponsibilitiesLead the...
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Customer Onboarding Specialist
2 days ago
Toronto, Ontario, Canada STAN AI Full timeAbout the RoleWe are seeking a highly skilled Customer Onboarding Specialist to join our team at STAN AI. As a key member of our Customer Success Team, you will be responsible for guiding Enterprise Property Management firms through the STAN setup experience.Key ResponsibilitiesAI Expertise: Develop a deep understanding of STAN's suite of tools,...
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Customer Onboarding Specialist
3 days ago
Toronto, Ontario, Canada STAN AI Full timeAbout the RoleWe are seeking a highly skilled Customer Onboarding Specialist to join our team at STAN AI. As a key member of our Customer Success Team, you will be responsible for guiding Enterprise Property Management firms through the STAN setup experience.Key ResponsibilitiesAI Expertise: Develop a deep understanding of STAN's suite of tools,...
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Cloud ERP Customer Onboarding Specialist
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Senior Project Manager
6 days ago
Old Toronto, Ontario, Canada SimCorp Full timeAbout the RoleWe are seeking a highly skilled Senior Project Manager to join our team at SimCorp. As a key member of our Infrastructure Onboarding team, you will be responsible for managing all aspects of the SimCorp Infrastructure Onboarding process, from project initiation to client go-live.Key ResponsibilitiesManage multiple Onboarding projects and...
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Cloud Onboarding Project Manager
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Toronto, Ontario, Canada Total Systems Solutions Consulting Inc. Full timeJob SummaryTotal Systems Solutions Consulting Inc. is seeking a seasoned Cloud Onboarding Project Manager to lead the implementation of Azure Landing Zone for our public sector client at the Vancouver Island Health Authority.Key ResponsibilitiesDevelop and execute a comprehensive project plan for the Azure Landing Zone deploymentDefine and implement cloud...
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Cloud Onboarding Project Manager
7 days ago
Toronto, Ontario, Canada Total Systems Solutions Consulting Inc. Full timeJob SummaryTotal Systems Solutions Consulting Inc. is seeking a seasoned Cloud Onboarding Project Manager to lead the implementation of Azure Landing Zone for our public sector client at the Vancouver Island Health Authority.Key ResponsibilitiesDevelop and execute a comprehensive project plan for the Azure Landing Zone deploymentDefine and implement cloud...
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Enterprise Onboarding Manager
7 days ago
Toronto, Ontario, Canada STAN AI Full timeAbout the RoleWe are seeking a highly skilled Customer Onboarding Specialist to join our team at STAN AI. As a key member of our Customer Success Team, you will be responsible for guiding Enterprise Property Management firms through the STAN setup experience.**Key Responsibilities:**Become a STAN AI technical product expert and provide detailed account...
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Enterprise Onboarding Manager
6 days ago
Toronto, Ontario, Canada STAN AI Full timeAbout the RoleWe are seeking a highly skilled Customer Onboarding Specialist to join our team at STAN AI. As a key member of our Customer Success Team, you will be responsible for guiding Enterprise Property Management firms through the STAN setup experience.**Key Responsibilities:**Become a STAN AI technical product expert and provide detailed account...
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Senior Project Manager
6 days ago
Toronto, Ontario, Canada BMO Financial Group Full timeAbout the RoleBMO Financial Group is seeking a highly skilled Senior Project Manager to join our team on a 12-month contract. As a Senior Project Manager, you will be responsible for managing multiple projects simultaneously, working closely with technology partners, and coordinating with senior management and C-level executives.Key ResponsibilitiesManage...
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Senior Project Manager
1 week ago
Toronto, Ontario, Canada BMO Financial Group Full timeAbout the RoleBMO Financial Group is seeking a highly skilled Senior Project Manager to join our team on a 12-month contract. As a Senior Project Manager, you will be responsible for managing multiple projects simultaneously, working closely with technology partners, and coordinating with senior management and C-level executives.Key ResponsibilitiesManage...
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Head of Customer Onboarding
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Toronto, Ontario, Canada BMO Full timePosition Summary:The Senior Director of Customer Onboarding & Digital Engagement at BMO Financial Group plays a pivotal role within the Canadian Personal Banking sector. This leadership position is accountable for managing two essential initiatives focused on improving the customer journey: integrating new retail clients and promoting the use of digital...
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Manager, Partner Onboarding
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Toronto, Ontario, Ontario, Canada AIR MILES Reward Program Full timeThe AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR...
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Customer Onboarding Specialist
1 week ago
Toronto, Ontario, Canada ZRG Embedded RecruitingRPO Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Customer Onboarding Specialist to join our team at ZRG Embedded Recruiting/RPO. As a key member of our client-facing team, you will be responsible for guiding new clients through the onboarding process, ensuring a seamless transition, and the client's successful adoption of our award-winning...
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Customer Onboarding Specialist
6 days ago
Toronto, Ontario, Canada ZRG Embedded RecruitingRPO Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Customer Onboarding Specialist to join our team at ZRG Embedded Recruiting/RPO. As a key member of our client-facing team, you will be responsible for guiding new clients through the onboarding process, ensuring a seamless transition, and the client's successful adoption of our award-winning...
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Team Lead, Customer Success
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Old Toronto, Ontario, Canada CrowdRiff Full timeAbout CrowdRiffCrowdRiff is a leading provider of visual storytelling solutions for destination marketers. Our mission is to empower our customers to showcase their unique destinations through powerful and engaging visual content.We are a remote-first company, with a team of modern-day explorers who are passionate about great visuals and technology. We...
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Team Lead, Customer Success
5 days ago
Old Toronto, Ontario, Canada CrowdRiff Full timeAbout CrowdRiffCrowdRiff is a leading provider of visual storytelling solutions for destination marketers. Our mission is to empower our customers to showcase their unique destinations through powerful and engaging visual content.We are a remote-first company, with a team of modern-day explorers who are passionate about great visuals and technology. We...
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KYC Onboarding Manager
4 weeks ago
Toronto, Ontario, Canada Ebury Full timeEbury is a rapidly expanding FinTech organization, recognized as one of the leading European Fintechs to work for by AltFi. We provide a diverse array of services including foreign exchange risk management, trade finance, currency accounts, international payments, and API integration. Senior KYC Compliance Analyst - Onboarding - Bilingual in English and...