Customer Service Team Lead

5 days ago

Vancouver, British Columbia, Canada City Avenue Market Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at City Avenue Market. As a key member of our customer service team, you will be responsible for providing exceptional customer service and leading a team of customer service representatives.

Key Responsibilities
  • Team Leadership: Supervise and lead a team of customer service representatives to ensure excellent customer service and high-quality performance.
  • Customer Service: Provide exceptional customer service to our customers, responding to their inquiries, resolving issues, and ensuring their satisfaction.
  • Task Assignment: Assign tasks and duties to customer service representatives to ensure efficient and effective service delivery.
  • Performance Management: Monitor and evaluate the performance of customer service representatives, providing feedback and coaching to improve their skills and knowledge.
  • Issue Resolution: Resolve customer complaints and issues in a timely and professional manner, ensuring customer satisfaction and loyalty.
  • Process Improvement: Identify areas for process improvement and implement changes to enhance customer service and efficiency.
Requirements
  • Education: College/CEGEP degree or equivalent.
  • Experience: 1 year to less than 2 years of experience in customer service or a related field.
  • Language: English.
  • Work Hours: 35 hours per week.

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