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Customer Service Team Lead

2 months ago

Vancouver, British Columbia, Canada Serpentine Building Solutions Inc. Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Serpentine Building Solutions Inc.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and lead a team of customer service representatives to ensure excellent service delivery.
    • Provide guidance and support to team members to help them achieve their goals and objectives.
  • Reporting and Analysis
    • Prepare and submit regular reports on team performance, customer feedback, and other relevant metrics.
    • Analyze data to identify trends and areas for improvement.
  • Training and Development
    • Develop and implement training programs to enhance team members' skills and knowledge.
    • Identify opportunities for professional growth and development within the team.
  • Customer Service
    • Ensure that all customer interactions are handled in a professional and courteous manner.
    • Respond to customer complaints and concerns in a timely and effective manner.
  • Communication and Collaboration
    • Communicate effectively with team members, customers, and other stakeholders to ensure seamless service delivery.
    • Collaborate with other departments to achieve business objectives.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Experience
    • 2 years to less than 3 years of experience in a customer service or supervisory role.
  • Skills
    • Excellent communication and leadership skills.
    • Ability to analyze data and make informed decisions.
    • Strong problem-solving and conflict resolution skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer
  • Competitive Salary
  • Opportunities for Professional Growth and Development
  • A Dynamic and Supportive Work Environment