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Customer Service Supervisor

2 months ago

Vancouver, British Columbia, Canada Doormate Services Inc. Full time
Job Summary

We are seeking a highly skilled Customer Service Supervisor to lead our team at Doormate Services Inc. The ideal candidate will have a strong background in customer service and experience in supervising teams.

Key Responsibilities
  • Team Leadership: Supervise and lead a team of customer service representatives to ensure excellent customer service and high productivity.
  • Operations Management: Co-ordinate and schedule activities, train or arrange for training, and estimate costs and materials.
  • Problem-Solving: Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
  • Installation Specialization: Oversee the installation of doors and other related tasks.
  • Experience: Manage a team with 2 years to less than 3 years of experience in customer service and installation.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Language: Fluency in English.
  • Work Hours: 40 hours per week.