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Customer Service Team Lead

2 months ago

Vancouver, British Columbia, Canada 5 SHR RESTORATIONS INC. Full time
About the Role

We are seeking a highly skilled Customer Service Supervisor to join our team at 5 SHR RESTORATIONS INC. The successful candidate will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Team Leadership: Supervise and coordinate the activities of customer service representatives to ensure that customer inquiries are resolved efficiently and effectively.
  • Reporting and Analysis: Prepare and analyze reports to identify trends and areas for improvement in customer service delivery.
  • Training and Development: Train and develop customer service representatives to ensure that they have the necessary skills and knowledge to provide excellent customer service.
  • Problem-Solving: Resolve customer complaints and issues in a timely and professional manner.
  • Communication: Communicate effectively with customers, colleagues, and management to ensure that customer needs are met and that service standards are maintained.
Requirements
  • Education: Secondary (high) school graduation certificate
  • Experience: 2 years to less than 3 years
  • Language: English
  • Work Hours: 40 hours per week