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Customer Service Team Lead

2 months ago

Vancouver, British Columbia, Canada City Avenue Market Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at City Avenue Market. As a key member of our customer service team, you will be responsible for providing exceptional customer service and leading a team of customer service representatives.

Key Responsibilities
  • Team Leadership: Supervise and coordinate the activities of customer service representatives, providing guidance and support to ensure excellent customer service.
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to customer complaints in a timely and professional manner.
  • Scheduling: Establish and manage work schedules for customer service representatives to ensure adequate coverage and meet business needs.
  • Training and Development: Provide training and coaching to customer service representatives to enhance their skills and knowledge.
  • Performance Management: Monitor and evaluate the performance of customer service representatives, providing feedback and coaching to improve performance.
Requirements
  • Education: College/CEGEP diploma or equivalent.
  • Experience: 1 year to less than 2 years of experience in a customer service role, preferably in a retail or market environment.
  • Language: Fluency in English.
  • Work Hours: 35 hours per week.